Ayers Basement Systems Grand Rapids , MI 49512
Posted 3 weeks ago
Location: Grand Rapids
Job Type: Full-time
Salary: Based on experience
Job Description:
We are seeking a proactive and organized individual to join our team as a Customer Service Representative/Administrative Assistant. In this role, you will be responsible for managing inbound and outbound calls, scheduling appointments, assisting internal employees, and performing various administrative tasks to ensure the smooth operation of our business.
What you can expect:
Health, Dental, and Vision Insurance
401k with company match
Paid time off
Paid Holidays
Paid and Voluntary Life insurance
Employee Assistance Program
To work for a company voted Top Workplace for 2023 and received 2023 BBB Torch Awards for Ethics.
How you'll create impact:
Process Inbound Calls:
Schedule estimating and service appointments for our sales and service departments
Assist internal employees at GBE, EEP, and Ayers in executing their schedules efficiently
Discuss services offered and provide solutions to customer problems with their homes
Accurately document discussions, including notes and pictures associated with customer needs
Conduct Outbound Calls:
Collect payment from customers with outstanding balances on completed services/projects
Make confirmation calls to customers, vendors, and 3rd party contractors to confirm appointment dates, equipment rentals, and schedules
Conduct QA calls after projects to capture customer feedback and ensure quality service
Schedule new estimate appointments for sales reps based on not sold generator leads
Schedule new estimates/same day service appointments for sales reps and service techs based on not sold electrical leads
Sell annual maintenance plans, schedule annual maintenance visits, sell extended warranties, or generate new electrical work via scheduling estimates or same day service for other electrical needs based on existing generator leads
Process Podium leads, Treehouse leads, and Camp Digital leads to convert into estimating or service appointments
GBE/EEP Admin Tasks:
Manage inbound/outbound mail
Collect and review service invoices, ensuring appointments are resulted, invoices are uploaded, and payments are collected
Process payments over the phone via FTNI, including taking deposits on projects and assisting techs in-field with FTNI app
Track office supplies, manage inventory, and place orders after approval
File paperwork, upload documents into i360, laminate, mass print, and handle urgent trips to Lansing
Ensure WOW Foreman steps template is available on all appointments and projects for techs to complete on-site during service appointments or projects
What makes you stand out:
Excellent communication skills, both verbal and written
Strong organizational and multitasking abilities
Proficiency in Microsoft Office Suite and other relevant software applications
Prior experience in customer service and administrative roles preferred
Ability to work independently and as part of a team
Attention to detail and ability to prioritize tasks effectively
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