Basic Purpose of the Position:
In general, most of the time will be spent in the following activities:
Performs duties and responsibilities with compliance to regulatory agencies as evidenced by ability to apply agency policies resulting in deficiency free surveys.
Triages incoming calls using critical thinking/prioritization and Superior customer service skills
Coordinates and consults with clinical teams regarding patient information, data management and regulatory compliance statuses
Provides administrative and clerical support to care management team electronically and manually
Proficient in computer software, including Microsoft Office and other necessary databases.
Demonstrates effective communication, organizational and time management skills
Provides coverage for Team Coordinator in case as needed.
Complies with agency established processes to maintain standards and ensure standardization
Coordinates with Health Information Management Department to ensure accurate order status management
Responsible for ensuring required information is provided and flowed timely to complete the functions of billing, payroll, admissions and care delivery
In addition, the position involves other duties such as:
Will actively participate in the performance improvement process known as H3W.
Performs other duties as assigned
Education: High School diploma or equivalent; Associate's Degree with medical secretarial background preferred
Experience: Three years of related office experience in health related field preferred
Office procedures, computer proficiency
William Backus Hospital