Administrative Coordinator 3

The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.

LDH serves as a model employer for individuals with disabilities.

This position is located within the Louisiana Department of Health / Office of Public Health / Region 2-BRCO / East Baton Rouge Parish

 Announcement Number: OPH/SP/200620

 Cost Center: 3262109002

 Position Number: 72060

This vacancy is being announced as a Classified position and will be filled as a Probationary appointment.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLLOWING COMPETENCIES:

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Demonstrating Business Acumen: The ability to understand how the organization operates to achieve its objectives.

Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.

Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

Managing Conflict: The ability to recognize and navigate disagreements in a rational, unbiased, and productive way.

Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

Solving Problems: The ability to discover solutions to problems.

NOTE REGARDING THE ADVERTISED PAY: 

The actual starting salary depends on the education and experience of the selected applicant.

Please click on the below links to learn more about each job level:

State Civil Service Job Information Finder

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

For further information about this vacancy contact:

 Shambrielle Pooler

 Shambrielle.Pooler@la.gov

 LDH/HUMAN RESOURCES

 BATON ROUGE, LA 70821

 This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.    

MINIMUM QUALIFICATIONS:

Two years of experience in which clerical work was a major duty.

SUBSTITUTIONS:

Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience for a maximum of one year of the required experience.

Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience.

College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.

NOTE: 

Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.

NOTE: Any college hours or degree must be from an accredited college or university.

Function of Work:

To perform a wide variety of clerical duties that requires independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.

Some discretion is required in the performance of these duties. Duties begin to expand in scope and complexity, and develop into departmental-program duties.

Level of Work:

Advanced.

Supervision Received:

General from higher-level clerical and/or supervisory personnel.

Supervision Exercised:

May supervise 1-2 lower-level personnel.

Location of Work:

May be used by all state agencies.

Job Distinctions:

Differs from Administrative Coordinator 2 by the presence of responsibility for clerical duties that involve greater scope and complexity, including initial program duties.

Differs from Administrative Coordinator 4 by the absence of paraprofessional duties that involve a higher degree of specialization, complexity, and/or independent judgment.Duties include administrative support functions as well as clerical duties associated with the delivery of health services. Incumbent functions in a fast-paced, multi-functional, complex position. Routinely, independently and professionally performs several duties simultaneously including interviewing clients, preparing charts and reports, assessing and collecting fees, answering telephone inquiries, etc. while often serving as the public's initial contact with the Office of Public Health. In order to perform these functions, the incumbent must use a computer and be adept in local, mainframe and internet programs. In the event any of these programs are unavailable for use, the incumbent must be prepared to manually complete any duty.

Responsible for determining programmatic and financial eligibility for all programs administered by OPH, based on detailed knowledge of federal and state laws, policies, program regulations, procedures and guidelines. Determinations are made by screening applicants during the interview process. Screens applicants according to eligibility criteria including but not limited to financial status, residence, age, etc., while maintaining strictest confidentiality.

Upon completion of the determination process, incumbent informs and educates the clients of available services through OPH as well as providing referrals to other public and private agencies and organizations.

Assesses clients for billable services according to agency fee policies and income guidelines based on previously verified data. Interprets fee schedules and applies appropriate charges based on each service provided. Provides accurate explanation to client of fees due. When necessary, provides follow-up on outstanding balances. Maintains total accountability for all fees collected, charged and prepared for deposit.

Abides by all HIPAA policies and procedures in order to maintain confidentiality of patient information. Responsible for maintaining records, reviewing for accuracy and compliance with agency standardized record retention policies and purging charts annually.

Maintains appointment systems, files, supplies. Completes correspondence and runs reports as required. Reports to Medical Needs Shelter during times of natural or man-made disaster as instructed.