Administrative Clerk II

City Of Concord Concord , CA 94519

Posted 1 week ago

Job Characteristics Benefits Supplemental Questions

  • OPEN & PROMOTIONAL JOB OPPORTUNITY*

Administrative Clerk II

The City of Concord is seeking a customer service-oriented individual to serve as an Administrative Clerk II in the Multi Family Inspection Program (Building Division) of the Community and Economic Development Department. For more information on the Multi Family Inspection Program, please click here.

The Multi Family Inspection Program Administrative Clerk II ideal candidate is someone:

  • Who is a solution-focused problem solver;

  • Who possesses effective communication skills;

  • Who possesses conflict resolution skills;

  • Who is proactive in the delivery of services;

  • Who has the ability to collaborate with all stakeholders;

  • Who has proficiency with both Microsoft Word and Excel;

  • Who has a mild temperament when dealing with difficult customers;

  • Who has knowledge of basic accounting principles;

  • Who has polished presentation skills;

  • Who can multitask and prioritize their work effectively;

  • Who can handle complaints with tact and professionalism; and

  • Who embraces, promotes and is guided by the City's Mission, Vision and Values

While not required, a candidate that is bilingual (can read, speak, and write in both English and Spanish) is highly desired.

TYPING CERTIFICATE

Administrative Clerk II

A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute (45 net WPM) WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests/certificates WILL NOT be accepted.

For a list of agencies where you can obtain your typing certificate, please click here.

SELECTION PROCESS
1.Submit a completed City of Concord application, complete the required supplemental question responses, and attach a valid typing certificate online at www.cityofconcord.org by 5:00 p.m., Friday, October 4, 2019. Only application materials submitted online during the filing period will be accepted.
2.All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview, which is currently scheduled for Friday, October 18, 2019. If you are selected to participate in the panel interview, you will be notified the week prior; if you are unavailable to participate in the panel interview, we regret that we will not be able to reschedule you.
3.Successful candidates will be placed on the Administrative Clerk II eligibility (hiring) list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

IMPORTANT: Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application.

If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308.

ADMINISTRATIVE CLERK II

Purpose

Performs reception, variety of word processing, typing, proofreading, record and file maintenance, transcription, public contact, forms processing, and technical and general journey-level clerical and/or secretarial activities; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality.

Equipment, Methods & Guidelines

Typically uses microcomputer system, word processing and other software, computer terminal, telephone, typewriter, calculator, copy and facsimile machines; and automobile; may use transcription equipment; may use telecommunication systems. Reference materials include policies and procedures, administrative directives, departmental instructions, and user manuals.

Working Conditions

Work is generally performed in an office setting. Pressures may be generated by deadlines, volume of work, frequent interruptions, and seasonal peak work periods. Some positions may involve evening public meetings, which extend hours of work beyond the normal workday.

Physical Demands

Work may include prolonged sitting, as well as moderate lifting, carrying, pushing, pulling, reaching, and stooping; manual dexterity; clear speech; and visual and hearing acuity. Some positions involve daily lifting, climbing stepladders and stairs.

Supervisory Guidance Received/Given

Supervision received is intended to prescribe general objectives and methods for achieving objectives. Certain assignments may, however, involve receiving detailed instructions. No supervisory responsibilities are assigned.

Allocation Factors/Distinctions

An experienced, journey-level secretarial/clerical class.

Examples of duties include, but are not limited to:

  • Provides information over the telephone and/or at a public counter which requires the use of independent judgment or knowledge of rules, regulations, and procedures pertaining to the work; receives visitors; directs caller or visitor to others; may refer the inquiry to sources within the City or other public or private agencies.

  • Performs word processing and types a variety of materials including correspondence, reports, contracts, resolutions, forms, indexes, and statistical data; may perform transcription typing; may compose routine correspondence or prepare draft documents for review by others.

  • Proofreads and checks documents for clerical and arithmetical accuracy and completeness, and for compliance with established standards and procedures; reviews forms, reports and other documents, verifying content accuracy and completeness, initiating corrections, coding, updating or posting as required.

  • Maintains records, lists, and logs used in connection with work or departmental activities, some of which may have City-wide impact.

  • Maintains subject, suspense, index, cross-reference, or specialized information system data files, and directories; gathers or traces information contained in file or records systems for compilation of statistical data or reports; may monitor office supplies and maintain designated levels.

  • For relief or training purposes, may be assigned clerical activities of other personnel.

  • May assist in training and orientation of new employees in the work unit; some assignments include instructing employees outside the department regarding departmental procedure.

  • May receive fees, issue or secure receipts for funds received; may balance records of funds received.

  • May open, sort, and distribute mail; may sort, route or distribute forms, reports, and other documents to other work units, departments or agencies. As required by assignment, conducts physical searches and assists in the transportation of female prisoners.

  • Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.

  • Performs other work as assigned.

Qualifications:
Knowledge and Abilities

Basic-level knowledge of modern computer word processing, office, electronic mail and calendar software applications. Working knowledge of modern office procedures and practices; of correct punctuation, spelling, and grammatical usage, together with a good vocabulary; of filing, indexing, and cross-referencing methods; of basic bookkeeping practices.

Ability to prepare and maintain accurate records and reports; to perform simple arithmetical calculations; to learn policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to understand and carry out oral and written instructions; to accomplish effective oral communication; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Typing Skills

Ability to type at a speed of 45 words per minute (net) from clear printed copy. See below for more information.

Education/Experience

Education: Satisfactory completion of high school or the equivalent.

Experience: Three years of general clerical or secretarial employment including public contact. Record maintenance experience preferred for selected positions. Related college training may substitute for experience provided there is at least one year of clerical or secretarial employment.

Other: Selected positions require a California Driver's License and satisfactory driving record as a condition of initial and continued employment.

TYPING CERTIFICATE

Administrative Clerk II

A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute (45 net WPM) WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests/certificates WILL NOT be accepted.

For a list of agencies where you can obtain your typing certificate, please click here.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Claims Clerk WC

Amtrust Financial Services, Inc.

Posted 6 days ago

VIEW JOBS 9/11/2019 12:00:00 AM 2019-12-10T00:00 Overview Provide clerical and administrative support to the office in a fast-paced environment. This position involves teamwork and the ability to work well with and without supervision. Must have excellent written and verbal communication skills, and provide non-technical support to claims examiners, supervisors and manager. Responsibilities * Order and manage office supplies for claims department * Distribute and organize received supplies for claims department * Complete copy work, itemize records and mail to appropriate party for Independent Medical Review (IMR) * Complete weekly roll up of Office Production Report (OPR) for your assigned office * Complete weekly master roll up of Office Production Report (OPR) for all four offices using office reports submitted to you * Complete roll up of Monthly Reserves Report (MRR) for your office and submit to manager * Complete letters in response to 132(a) and Serious & Willful allegations * Provide exemplary customer service by returning phone calls from all customers * Handle special projects as assigned by claims examiners, supervisors, manager, vice president and senior vice president * Complete audit schedules Qualifications * High school diploma * 1-2 years of office experience is preferred * Knowledge of operation of standard office equipment * Excellent written and verbal communication skills; ability to document notes, compose and edit correspondence and notices * Excellent customer service skills; ability to handle all customers/claimants issues; provide and work through viable solutions * Present an excellent image of company to external contacts * Team player: able to work well with internal and external contacts * Ability to work with numbers * Excellent interpersonal skills, work closely with others in the department and share knowledge * Work independently; ability to solve problems with little or limited supervision * Strong computer skills including word processing, spreadsheet development and analysis, electronic mail, database maintenance and update, develop graphic representation of data and Microsoft Office skills * Excellent multi-tasking and time management skills What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future. Amtrust Financial Services, Inc. Concord CA

Administrative Clerk II

City Of Concord