Administrative Clerk

ESSENTIAL FUNCTIONS: Answer telephone calls and take messages or forward calls; Schedule and confirm appointments and maintain calendars; Greet and welcome patients, clients, and other visitors; Check visitors in and direct or escort them to specific destinations; Inform other employees of visitors' arrivals or cancellations; Enter customer data and send correspondence; Copy, file, and maintain paper or electronic documents; Handle incoming and outgoing mail and email; and, Perform other duties as assigned.

STANDARD EXPECTATIONS: Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality; Communicates clearly and effectively to patients and their family members, guests and other members of the health care team; Exhibits therapeutic rapport with patients maintaining professional boundaries, being respectful of personal space, giving patients direct attention while maintaining rational detachment; Develops constructive and cooperative working relationships with others and maintains them over time; and, Encourages and builds mutual trust, respect and cooperation among team members.