Administrative Clerk

ESSENTIAL FUNCTIONS:

• Answer telephone calls and take messages or forward calls;

• Schedule and confirm appointments and maintain calendars;

• Greet and welcome patients, clients, and other visitors;

• Check visitors in and direct or escort them to specific destinations;

• Inform other employees of visitors' arrivals or cancellations;

• Enter customer data and send correspondence;

• Copy, file, and maintain paper or electronic documents;

• Handle incoming and outgoing mail and email; and,

• Perform other duties as assigned.

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains

organizational and industry policies regarding confidentiality;

• Communicates clearly and effectively to patients and their family members, guests and other members

of the health care team;

• Exhibits therapeutic rapport with patients maintaining professional boundaries, being respectful of

personal space, giving patients direct attention while maintaining rational detachment;

• Develops constructive and cooperative working relationships with others and maintains them over

time; and,

• Encourages and builds mutual trust, respect and cooperation among team members.