Administrative Clerk / 1St Shift M-F 7Am-3:30Pm

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties and Responsibilities:

• Enter customer orders and scan / index documents as required.

• Schedule the pick ups and delivery of customer loads.

• Properly document orders in computer and update customer contact information.

• Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.

• Clearly understand goals, policies, and procedures of RJW.

• Communicate customer problems, leads, and inquiries to the appropriate personnel.

• Maintain confidentiality of company information.

• Recommend improvements and implement approved improvements.

• Update reports as required by operations manager and COO.

• Assist local dispatcher in update of Tee Cards.

• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.

• Capable of being trained to be Phone Assertive.

• Exceptional customer service skills.

• Organizational and scheduling skills.

• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.

• Must be able to type at least 40 wpm.

• 1 2 years of clerical experience.

• Basic transportation / logistics experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.

This is the JD in it's entirety.