Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.) and, when prepared by the business unit, are described separately on an addendum to this position description.
Major responsibilities: under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures; obtain, assemble and organize data for use by supervisor or others; establish and maintain filing and record keeping systems; answer customer or public inquiries and follow up on routine inquiries as required; maintain confidentiality of company matters and data as required. Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means; works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested. Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service. Problem solving and initiative: uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments; reviews, initiates and recommends corrective actions or improvements to administrative practices; informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.
American Electic Power