Administrative Associate (Northwest Platform)

Job Description

Job Title: Administrative Associate

• NW Platform

Location: Boulder, CO

Schedule: Monday to Friday; Fully In-Office

About Us:

Acrisure's Northwest Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Northwest Platform to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

The Administrative Associate is responsible for facilitating positive client interaction as well as providing support for all internal colleagues by handling a wide variety of office related duties efficiently and professionally while meeting company service standards for quality. This position is also responsible for carrying the organization's reputation and professional manner of conducting business into dealing with customers, carriers and colleagues.

Responsibilities:

• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.

• Mail Process: Open, sort, scan, route and index incoming mail. Prepare and post outgoing mail.

• Manage general email Inbox by routing to

• Maintain and update daily, the General Public Calendar for the availability of colleagues to receive inbound calls.

• Organize, maintain and order relevant office supplies for entire office use.

• Gather and process insurance related data and documents for various departments as assigned.

• Maintain all office administrative equipment.

• Office management duties as assigned.

• Coordinate on-site meetings including conference set up.

• File data and perform other routine administrative tasks as assigned and for other departments as needed.

• Special projects to support the platform.

• Communicate verbally and in writing between customers/vendors/visitors/and relevant staff. Interpret and respond clearly and effectively to spoken requests over the phone or in person, verbal and/or written instructions.

• Establish and maintain effective working relationships with co-workers, managers and the general public.

• Perform duties in an efficient, professional and courteous manner.

• Maintain regular consistent and professional attendance, punctuality and personal appearance.

• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

• Use high degree of discretion when dealing with confidential information.

• Perform related duties as assigned.

• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Actively support and incorporate the core values of the company into daily activities

• Maintain a positive and respectful attitude with fellow colleagues

• Work as a team to achieve department and overall company goals

• Demonstrate exceptional customer service skills, internally and externally, with effective communication, respect and integrity

• Maintain confidentiality of all information related to customers, carriers, colleagues and the company

• Be dependable and consistently report to work on time prepared to perform duties of the position.

• Advanced knowledge of personal computers. Specifically Microsoft office products and data base management systems.

• Ability to organize and prioritize effectively.

• Ability to be detail oriented.

• Ability to manage multiple projects and consistently meet deadlines.

• Ability to communicate effectively both verbally and in writing with co-workers, managers and public.

• Ability to operate standard office equipment including but not limited to computers, variety of software, copiers, scanners, calculators and facsimile machines.

• Ability to follow oral and written instructions.

• Good analytical and problem-solving skills.

Education/Experience:

• High School Diploma or equivalent. College Degree preferred.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Parental Leave

• Generous time away

Compensation

• Upon Request

• Please consult with Recruiter or Human Resources.

#LI-MD1

Pay Details:

Hourly: $19 - $22

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children's Health at Helen DeVos Children's Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.