Administrative Associate, Customer Experience

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is looking for a Customer Experience Administrative Associate. This position focuses on supporting the Director for our Customer Service Center.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day

• Heavy scheduling and calendar management

• Compile documents, take meeting notes and create presentations

• Screen incoming calls and correspondence and respond independently when possible

• Create and maintain spreadsheet files

• Prepare expense reports

• Arrange field team travel itineraries/hotels for home office meetings

• Review and approve field team expense reports

• High level of confidentiality around corporate, associate, personnel and research matters

• Manage directed and routine external customer emails/correspondence

• Partner closely with Executives and other Admins

• Strong organizational skills to manage computer files, hard copy files, product organization and overall Executive Management competencies

OUR REQUIREMENTS

• Experience supporting an executive and their team in an organization.

• Must be advanced in PowerPoint, Excel, Word, Outlook, etc (Proficient in MS Office application) - familiarity with Mac is a plus

• Must be able to identify and resolve problems in a timely manner, gathering and analyzing information skillfully while maintaining confidentiality

• Must maintain confidentiality; must remain open to others' ideas and exhibit willingness to try new things

• Excellent written and verbal communication skills

• Must prioritize and plan work activities using time efficiently

• Be able to manage a multitude of projects in a systematic and organized way

• Must be able to prioritize and multi-task with minimal direction

• Creativity - a wide degree of creativity and latitude is expected