Administrative Associate 2 -Med School Finance

About the Job

MMCGME is comprised of 12 high profile member institutions in the Minneapolis/St. Paul Metro and Greater Northern Minnesota area. The Metro Minnesota Council on Graduate Medical Education (MMCGME) is a consortium of Minnesota teaching hospitals and the University of Minnesota. The MMCGME mission is to meet community needs for physicians by advancing quality graduate medical education through centralized state of the art information systems, uniform cost effective administrative process, core curriculum and common policies, promoting member organizations' teaching programs in a competitive health care environment. The MMCGME Services Group administers common processes for regulatory reporting and offers Twin Cities GME programs a single common application platform for program administration.

The Medical School is committed to an excellent employee experience, offering a flexible work environment that meets the needs of students, staff, faculty, and the communities we serve. Flexible work arrangements may include flexibility in schedule and/or work location. All UMN employees are expected to follow applicable public health and safety procedures. This position is remote from home.

JOB RESPONSIBILITIES

Managing projects (20%):

• Manage cross-functional organization initiatives that will bring consistency across the MMCGME community (both hospitals and programs) as it relates to program administration and regulatory reporting processes.

• Manage regulatory reporting, such as evaluations, procedures, conferences and block schedules in New Innovations software.

• Partner with member organizations to drive cross-functional initiatives and assist with development of documentation (requirements and process flows) and procedures.

• Gather and define requirements and process in conjunction with other team members and program/hospital experts.

Operational processes and activities (30%):

• Design processes for Graduate Medical Education (GME) administration (conferences, evaluations, etc.).

• Manage approved enhancement implementation; documenting requirements, process design, issue resolution, managing implementation timeline, training, and communication.

• Liaison between customers/business partners and vendor (New Innovations) during design and implementation.

• Act as the point of contact for assigned hospital(s) and programs - support and issue management.

• Collect and analyze data using Microsoft products and survey software.

• Identify areas for process improvement and develop measures to ensure quality and productivity.

• Identify and bring forward ideas for process improvement and recommend solutions.

Special projects, meetings and events (10%):

• Represent the MMCGME Services on committees with recording of minutes.

• Lead and facilitate committees and workgroups, including following up on action items.

• Plan, develop, oversee and maintain budgets, cost negotiations and future fiscal planning for MMCGME hosted annual events.

Customer Training and Support (20%):

• Assist in development of and help conduct training sessions.

• Create and refine support tools and processes for delivering initial and continuing GME coordinator training with New Innovation's Residency Management Suite (RMS).

• Manage HelpSpot web portal and provide timely assistance.

Respond to ad hoc requests (20%):

• Triage various unique and one-off requests from individuals/programs within our sponsor teaching hospitals or the University of Minnesota and construct an appropriate plan/solution/response according to their needs and environment.

• Perform ad hoc financial and data analysis on-demand and as-needed for MMCGME Director or any of our sponsors.

• Make individual operational decisions based on recorded outcomes or feedback for the betterment of the department and our sponsors.

Qualifications

REQUIRED QUALIFICATIONS

• Applicants for this position must have a BA/BS with at least two years of experience or a combination of related education and work experience to equal six years.

• Demonstrated experience with process improvement, detailed coordination and project oversight.

• Ability to exercise independent judgment and discretion.

• Demonstrated interpersonal and customer service experience in a multi-tasking environment.

• Demonstrates resourcefulness: Identifies errors and problem solves.

• Event planning experience.

• Excellent written, oral and presentation skills.

• Experience with data analysis and process improvement.

• Experience with training and presentations.

• Ability to work efficiently in a remote working environment.

• Proficient Microsoft Office skills to include Microsoft Word, Excel, PowerPoint.

Preferred

• Ability to deal effectively with ambiguity and exercise a large amount of independent judgment and discretion on important matters.

• Establishes and maintains collaborative working relationships with all internal and external stakeholders from diverse backgrounds at all levels of the organization.

• Self-motivated and strategic thinker.

• Adapts to change and remains professional under dynamic work flow.

• Working knowledge of GME and MMCGME infrastructure.

• Residency Management Suite knowledge and expertise.

• Can work in a diverse environment remaining positive, proactive, resourceful and efficient.

• Uses survey development tools to construct and deliver surveys online (e.g., Qualtrics).

• Advanced Microsoft Office skills to include Microsoft Word, Excel, and PowerPoint.

About the Department

Committed to innovation and diversity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.

The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students' education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.

Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off

• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program

• Low-cost medical, dental, and pharmacy plans

• Healthcare and dependent care flexible spending accounts

• University HSA contributions

• Disability and employer-paid life insurance

• Employee wellbeing program

• Excellent retirement plans with employer contribution

• Public Service Loan Forgiveness (PSLF) opportunity

• Financial counseling services

• Employee Assistance Program with eight sessions of counseling at no cost

• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).