Administrative Assistant/Permit Clerk | Bureau Of Code Enforcement

This position is responsible for the organization of all permits that come into the Department of Licensing, Inspections, and Permits.

DUTIES AND RESPONSIBILITIES

• Responsible for processing building, electrical, plumbing, and sign permits.

• Disseminate and process all licensing to the public, to include contractors licenses, dog licenses, dumpster permits, scrapyard licenses, sanitation haulers, etc.

• Perform duties in an efficient, professional, and courteous manner when dealing with public complaints.

• Establish and maintain effective working relationships with co-workers, supervisors, and the general public.

• Dispatch inspectors out to complaints

• Communicate and provide information by relevant methods internally and externally assist and enable organizational operations and effective services to connecting groups.

• Manage, organize, and update relevant data using database applications

• Respond to complaints from the public and inform property owners of the issues

• Assist at the counter with permit applications, condemnation policies, and new business information.

• Answer phones and respond to questions

• Process payments from customers and input funds into the cash register

• Fill in for employees within the department in the event of absence.

• Report on-call for work as requested by the Department and/or Deputy Director.

• Other related, necessary duties as required by the Department Director/Supervisor

REQUIRED TRAINING, EXPERIENCING, KNOWLEDGES, SKILLS AND ABILITIES

• Ability to learn applicable procedural guidelines related to permits, codes, ordinances, and regulations

• Excellent communication skills

• Computer skills in Microsoft Office Suite

• Ability to accurately deal with difficult situations

• High School graduate or equivalency