Montgomery County Public Schools Christiansburg , VA 24068
Posted 2 months ago
NOTICE OF VACANCY
SY 2023-2024
IMMEDIATE OPENING
Adminsitrative Assistant
Help Desk
Technology Department
PRIMARY RESPONSIBILITIES:
The Administrative Assistant
Their expertise will ensure smooth operation of our digital learning environment and contribute to the success of our educational mission.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
Experience providing technical support in a school or educational environment
Proficiency in troubleshooting Chromebooks, Google Workspace, and related educational software
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks efficiently and independently
Excellent problem solving abilities
Working knowledge of the Google platform (Gmail, Calendar, Docs, Sheets, Slides, Sites)
Working knowledge of the Microsoft suite (Word, Excel, PowerPoint)
Ability to maintain accurate inventory information
Functional knowledge of modern professional office workflow
Ability to maintain an unquestionable degree of confidentiality
Ability to multitask, work with interruptions, and work under pressure
ESSENTIAL FUNCTIONS
Provide timely technical support to students, teachers, and staff via phone, email, or in-person.
Diagnose and resolve hardware and software issues with Chromebooks and related devices.
Assist with the setup, configuration, and maintenance of Chromebooks and educational software.
Collaborate with other IT staff to implement technology initiatives and projects.
Create and maintain documentation for troubleshooting procedures and solutions.
Work cooperatively with the Director of Technology
Work collaboratively with the MCPS Testing Coordinator for planning and preparing standardized assessment technology for delivery and collection
Assist with asset management of IT devices
Assist with proper disposal of surplus IT equipment
Assist with online ordering of equipment and services
Assist with timely payment of invoices
Provides support to the technology department
OTHER DUTIES
Maintains records and files
Types correspondence as needed
Prepares reports as needed
Assists with inquires and directs questions to the appropriate person
PREFERRED QUALIFICATIONS:
Associate's or bachelor's degree in a relevant field
Strong knowledge with managing Chromebook fleets in an educational setting
Familiarity with educational software and learning management systems
Experience working with students or in a school environment
Bilingual proficiency
Working knowledge and experience with PowerSchool Student Information System
Experience delivering professional development
Experience providing remote technical support
Experience with VA Standards of Learning testing and procedures
FLSA: Non Exempt
Montgomery County Public Schools