Administrative Assistant/ Spanish Translator - NFP - Public Health

Description

OVERVIEW OF MESA COUNTY PUBLIC HEALTH

Mesa County Public Health was formed in 1948 as a political subdivision of the State. We provide a wide range of public and environmental health services to Mesa County residents and, in some programs, the region. MCPH is an Accredited Health Department by the National Public Health Accreditation Board.

Mesa County Public Health is a leader in our community, our region, and throughout Colorado. We are committed to upholding standards that align our actions with our mission, vision, and values. We are an efficient and innovative organization and we are very proud of the work we do. We have high expectations of our leaders, our peers, and ourselves. We believe in the power of community partnerships to develop sustainable solutions for our residents. Mesa County Public Health employees believe in the principles of Epidemiology, support evidence-based interventions, and advocate for healthy lifestyles at the personal and community levels.

Our Vision: A public health system working through collaborative efforts to anticipate and respond to conditions that impact the health of Mesa County residents and visitors.

Our Mission: Maintain and improve health through assessment of community health status, policy development to support effective programs, and assurance of high quality, effective education, and service.

Our Values:

• Excellence is the result of high intention, sincere effort, and the vision to see obstacles as opportunities.

• Community is shared commitment and collaboration to achieve the best outcomes.

• Empowerment is supporting employees and community members to learn, grow, take on challenges, and make impactful decisions.

• Wellness is creating balance to achieve a healthy and fulfilling life.

JOB SUMMARY

Performs a variety of clerical and administrative duties that support the mission of Mesa County Public Health's Nurse-Family Partnership home visitation program. Clerical duties include client registration, referral system management and screening, insurance verification, billing, data entry, telephone answering, and program receptionist functions. Administrative duties include general office operations, management of Google Drive, managing the referral process including initial screen for eligibility, verification of demographics, and identify high risk referrals, monitor quality of data entry and following through with nurses as needed. This position is also responsible for helping clients, patients, staff members, and other community partners communicate with one another efficiently and effectively, despite language barriers.

Essential Duties

ESSENTIAL JOB FUNCTIONS

(The following duty statements are illustrative of the job's essential functions and do not include other non-essential or marginal duties that may be required. Mesa County Public Health reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)

Administrative Assistant

• Generate reports according to NSO schedule, manage data entry systems,and provide technical support and trainingto new staff onthe computer and digital platforms.

• Create, retrieve, produce, analyze, and assist with electronic data in the manner required according to an assigned schedule, or as requested.

• Develop templates for documents that are used regularly, ensuring ease of use and professional appearance.

• Assist in the coordination of program meetings and conferences. Prepare agendas, packets, and reminders, track registrations, take minutes, and distribute to staff.

• Coordinate and arrange for the usage of conference rooms, AV equipment, tables, chairs, and other materials, and the provision of food.

• Answer incoming telephone calls. Provide consistent, accurate information or refer to appropriate staff, take messages, accept referrals, and forward them to the correct program staff.

• Organize and maintain updates of computer files.

• Process and manage internal and external referrals, follow standard work timeliness and follow-up, screens for eligibility, and assigns referrals in FLO.

• Inventory, order, and organize routine office and program materials, including client incentives and written materials.

• Troubleshoot office equipment including the copier/printer/fax machines and arrange for repairs as needed or scheduled. Provide assistance to staff with various electronic office equipment.

• Assist with the coordination of daily office operations, investigate solutions for improved processes, and offer solutions to common problems.

• Assist in tracking supplies, equipment, time sheets, leave requests, student/volunteer scheduling, invoices/bills, and in creating new ways to promote efficiencies in office management.

• Create and update mailing lists, contact information, and other community resource listings.

• Maintain the efficient operations of the office environment.

• Assure accurate, timely, and complete data collection to facilitate timely reporting requirements and progress reports as defined by the program.

• Print NFP reports, review for errors, contact nurses if data is incorrect or missing, and make appropriate corrections in order to facilitate report analysis for Manager(s).

• Participate in general community outreach activities (i.e. assembling marketing packets, and delivering brochures to referral agencies).

• Assist Manager(s) in Advisory Board/Supporting Council preparation (i.e. send out agenda, reserve meeting room), record meeting minutes, and distribute minutes to meeting attendees.

• Provide general clerical support for NFP staff, including word processing, photocopying, preparing and sending out mailings, etc.

• Acts as a point of contact for receiving information and calls from internal and external customers, and service providers to maintain office equipment/supplies, maintenance, and environmental services.

• Maintain records of nurse licensure, certifications, and equipment lists, including requesting updates as needed.

• Support Medicaid billing and coding processes for Mesa NFP as needed.

• Other duties as assigned, including medical translation, if applicable.

Spanish Language Translator:

• In-person interpretation (simultaneous and consecutive) in a variety of contexts and settings.

• Translation and transcription of written materials, review of existing translations, and other communication-related duties as assigned.

• This role may include local travel to assist NFP Nurse Home Visitors on client visits and to other locations in the community.

Minimum Requirements

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

• High school diploma or GED

• Bachelor's degree preferred

• Bilingual required (Spanish)

• At least 1 year of work-related translation/interpreter experience

OR

• Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.

Knowledge, Skills, and Abilities

• Proficient in Google Office Suite and Microsoft Office (Word, Excel, Outlook, PowerPoint) and Microsoft Power BI. Knowledge of principles and practices of organization, planning, records management, and general administration. Intermediate knowledge of databases sufficient to research, analyze, and report.

• Excellent customer service, problem-solving, and communication.

• Ability to prioritize work activities with minimal supervision, in an individual and team setting, adapt to change, and utilize multiple software applications and information systems to perform work processes. Demonstrates a willingness to learn new techniques, and methods, and to participate in new programs and other system changes.

• Professional proficiency in English and Spanish is required.

• Ability to write and speak with native/bilingual proficiency in English and Spanish required.

• Strong interpersonal skills and ability to collaborate with new and existing community partners.

• Exceptional written and oral communication skills.

• Knowledge of cultural norms and practices specific to the dominant Spanish-speaking groups in Mesa County.

• Two years of experience interpreting between Spanish and English in a healthcare setting is preferred.

OR

• Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.

Supplemental Information

PHYSICAL REQUIREMENTS and WORKING ENVIRONMENT

• This position requires standing, stooping, sitting, bending, twisting, and lifting up to 40 pounds

• Work is generally confined to a standard office environment

• May be exposed to communicable diseases, infections, blood, and bodily fluids

In compliance with the Equal Pay for Equal Work Act, the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment and relevant experience with prior agencies.

• A merit system that rewards or penalizes employees for exceptional orbelow-standardjob performance.

• Education, training, or experience to the extent that they are reasonably related to or impact the efficiency of the work in question.

This position is eligible for the Mesa County benefit package which includes the following:

• Medical

• Dental

• Vision

• Retirement

• Paid Sick and Vacation Leave

• Life insurance

• Long term disability