Administrative Assistant - Product

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a dynamic and hardworking Administrative Assistant to join our Product Organization. This role supports Product leaders and will be responsible for Vice Presidents in the organization.

As an Administrative Assistant, you will play a pivotal role, not only in keeping the Product organization running smoothly and efficiently, but inspiring morale and team-building. Our ideal candidate is highly organized, proactive, and collaborative. Using your excellent communication skills and multitasking abilities, you'll effectively help optimize your executives' time and bring value for the organization.

This position is an individual contributor role reporting to the Vice President of Product Management.

Responsibility

• Provide extensive support to two VPs in Product, and additional VPs to be determined, including prioritization of calendars with effective communication across various collaborators (especially Administrative colleagues), paying close attention to details such as remote locations, time zones, and any technical needs

• Handle travel arrangements and timely filing of expense reports

• Track departmental Time & Expense budget, timely reconciliation of Purchasing card, and partnering with budget operations and Finance

• Coordinate logistics for off-site or virtual meetings and team-building events

• Maintain updated team alias or distribution lists, Slack channels, and shared team folders

• Support the onboarding of new members of the team

• Provide both routine and non-routine administrative support to management and/or department, handling high volume of competing administrative task requests that require professional discernment on appropriate prioritization to complete, including conference registrations, managing technical- and facilities-related issues, ordering office supplies, and other tasks as needed

• Take initiative to continuously improve processes for ongoing effectiveness of the department and company as a whole

• Handle details of confidential and critical nature

• Track programs such as recognition, awards, celebrations, etc.

• Partner with the EA to the CPO and other admins, backing each other up as needed

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 2+ years of experience in an administrative support role

• Experience supporting 100+ employee organizations

• Experience with purchase order, financials, and headcount

• Experience performing project or program management activities

Preferred

• Experience working at medium to large companies

• Enthusiastic and self-motivated with an aptitude for working in collaborative team environments, a focus on proactive communication, relationship building skills, and resiliency

• Curiosity and proactive learning approach to support continuous growth both personally and for the business

• Strong communication skills, verbal and written

• Ability to collaborate well with the broader administrative team

• Highly organized and meticulous

• Clarified and confident ethical standards that guide decision making in ambiguous circumstances in your everyday work

• Agile and flexible in response to changing priorities and needs with the ability to adjust quickly where work is generally non-routine in nature and is performed using individual discretion under minimal supervision (balanced with willingness to request clarification or assistance when difficulties arise)

• Ability to manage multiple, concurrent tasks with the highest levels of professionalism, confidentiality, timely turn-around times and client service

• Experience with Zoom, Concur, Oracle, and Slack applications

• Proficiency with Google Workspace applications

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

Washington and New York (including NYC metro area): $35.77/hour - $49.73/hour base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region

• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

• Retirement Plans: select retirement and pension programs with potential for employer contributions

• Learning and Development: options for coaching, online courses and education reimbursements

• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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