Administrative Assistant / Personal Banker

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Administrative Assistant / Personal Banker

Under direct supervision responsible for delivering an exceptional client service experience and performing various administrative duties. Seeking a banking professional with cash-handling (teller) experience. This individual will be responsible for assisting our banking clients with daily transactions, opening deposit and other baking-related accounts and perform other bank lobby duties. They will also serve as the back-up receptionist and will assist with answering phones, directing calls, and greeting visitors to the branch. They will assist with conference room scheduling and maintenance and other duties as described. Interacts with partners and clients in-person, via telephone and email, responding to inquiries and providing information as requested. Responsible for executing and/or submitting various administrative and operational activities related to clients, banking products and services.

1.Responds to general office and banking inquiries

2.Executes and/or submits client account servicing requests within appropriate time frames, including but not limited to submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.

3.Assists in the preparation and processing of new bank account opening documents and banking maintenance documents.

4.Fully understands and adheres to all Wealth Management Lobby Banking Operations policies and procedures as well as Risk and Compliance guidelines and procedures.

5.Assist with maintenance and servicing of Safe Deposit Boxes in office.

6.Provides assistance as directed by the Team Leader / Manager.

7.Performs various administrative duties such as preparing documents, reports for managers and other partners in the unit/department. Ensures confidentiality

8.Responsible to assist receptionist with general office admin (mail, phones, front desk, neat and tidy office, company events, ordering lunches, meeting room set up, etc)

9.Provide back up support to front office partners as well as partners in other units.

10. Schedules and coordinates meetings for partners

11. May be responsible for data input, data processing and data verification

12 .Submit payments, track or monitor expenses for the team

13. Maintains electronic and paper records

14. Develops a strong understanding of required steps involved with each request, communicating with relationship management and Client Service Support teams as appropriate to obtain necessary information to properly execute the requested activity.

15. Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.

16. Keeps informed of new or existing Northern Trust and Wealth Management products, services and compliance requirements to respond to client questions and to assist in selling services which results in expanding the overall client relationship.

Qualifications

• Experience in customer service as a bank teller or personal banker required

• Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests.

• General knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience preferred.

• Ability to think critically and to work well independently and as part of a team.

• Strong verbal and written communication skills.

• Basic knowledge of office procedures is required

• Basic PC knowledge and typing skills are required

Salary range: $50,000 to $70,000. Salary range is an estimate of base pay. Northern Trust provides a comprehensive benefits package, including retirement and pension plan contributions, health and welfare benefits, paid time off, parental and caregiver leave, life insurance, and other wellbeing benefits

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Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.