Administrative Assistant

Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration, and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in-class results that bring added value to our clients while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting.

Open Systems Technologies is looking for an Administrative Assistant to work in support of the Intelligence community.

• This requirement is for our call center team which also reviews all applicant files and is a team of 6 within the Branch.
• We are all located in the same office in the WMA.
• The call center/file review team member operates within a team environment while working independently to achieve division goals.

Responsibilities:

• Verbal and written communication skills are critical as the team member will have frequent interaction with several business partners and applicants.
• As a representative of the sponsor organization, professionalism and discretion is required at all times.
• The ability to adapt to change and process requirements are needed in order to meet organizational goals and while technology is being updated constantly.
• The call center hours are from 8am-4pm and a sliding schedule will be needed in order to ensure coverage. The AA in this position may start their day no earlier than 7 :00am.
• There is no required travel with this position.

Required Qualifications:

• CLEARANCE: TS/SCI w FSP
• The AA must excel with Outlook the expectation is that the AA will know how to use all functions (i.e., send emails, recall emails, use out of office, set up meetings in the calendar function, set task reminders if needed).
• Must have the capability of to learn new tools and applications that are applicable to the position and the competency to troubleshoot if necessary. Training will be provided for all new team members. On average, within 2-4 months the AA should be comfortable with our applications. Once the AA demonstrates competency and expertise, it is expected that the AA will train new team members coming onboard.
• All team members are required to take any mandated sponsor organization training.
• Vault access will be granted in order to open or close the vault when necessary.
• Will need to complete all mandatory organization training in order to gain access to perform job duties.
• Will be given and will need to give specific training for their daily work duties to new officers in the same position.
• The AA will initiate calls to applicants to retrieve information for applications.
• The AA will answer the phones and be able to resolve any applicant questions or concerns.
• Ensure that an applicant file is complete once a COE has been accepted and moves forward in the process.
• Must be able to answer applicant questions, troubleshoot, and make follow up calls while reviewing files throughout the day.
• The applicant files are divided equally among the six team members. On average, each team member will receive 10-15 files a week and it is expected that the files will be reviewed within 7 business days of being received. Quotas are driven from our business partners to ensure they meet their numbers for new employees. This team ensures the files are reviewed quickly, accurately, and do not sit-ability to professionally answer calls, email, notes, ability to accurately update the Recruitment Center tracking database with accurate and timely milestones must possess strong communication skills and ability to interact with all levels of personnel.-strong attention to detail ability to apply critical problem solving skills ability to troubleshoot/conduct fact finding and resolving issues ability to provide a quick turnaround to applicant queries work cohesively with team members.

BENEFITS

OST is an Equal Opportunity Employer and has been operating since 1996 providing support on various contracts with Government agencies. We offer a comprehensive benefits package that includes 3 weeks paid time off, 11 Federal Holidays, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end-of-year profit sharing.