Administrative Assistant - On-Site Position

Position:
Administrative Assistant (In-person position)

About Best Pet Supplies:
At Best Pet Supplies, we pride ourselves on a rich history that began as a garment factory and evolved into a leader in the pet products industry. Our commitment to innovation and quality has positioned us at the forefront of the market. As we continue to grow, we seek a dedicated and versatile Administrative Assistant to join our dynamic team. We value creativity, collaboration, and a commitment to excellence, offering a supportive environment with ample opportunities for professional development and growth.

Requirements

The Role:
As an Administrative Assistant at Best Pet Supplies, you will play a vital role in ensuring smooth day-to-day operations. This position requires a proactive individual who can handle a mix of customer service responsibilities and office management tasks.

Key Responsibilities:

Customer Service:

• Respond promptly to customer inquiries via phone, email, chat, and various third-party retail platforms, including Shopify, Walmart, and Chewy Drop Shipments.
• Handle customer complaints with empathy and professionalism, ensuring a positive resolution.
• Monitor and review incoming customer reviews, and address issues as needed.
• Process refunds and exchanges efficiently, keeping accurate records.
• Coordinate product replacements and manage related documentation.

Office Administration:

• Order and manage office supplies, ensuring the office is well-stocked and operational.

• Oversee general office maintenance and liaise with service providers as required.
• Assist with the coordination of company events and meetings.

Qualifications:

• A minimum of 3 years of experience in a similar administrative or customer service role.
• Exceptional communication skills, both verbal and written, with a polite and professional phone manner.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• A detail-oriented mindset with a focus on accuracy and efficiency.
• A proactive approach to problem-solving with a willingness to learn and adapt.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Fluency in Chinese Mandarin a plus.
• Must be a US citizen or Green Card holder.

Benefits

Full-time position with salary of $20/hr - $22/hr depending on qualifications. Paid vacation and 401K Plan.

Please submit cover letter and resume highlighting relevant experience and references. Please do not apply if you are seeking either hybrid or remote positions. No phone calls will be accepted.