Administrative Assistant - Insurtech

We’re looking for an experienced, engaging, highly organized, tech-savvy, Administrative Assistant preferably with startup or tech experience to join our team. Our current team has expanded and so has the workload! You will manage a wide variety of administrative tasks and projects from conference planning and logistics to executive support, utilizing different technologies in support of our small team in a dynamic, remote environment. There is plenty of room to develop as we grow. Adaptability is key.

*Although we are currently remote, we intend to establish offices in San Francisco and NYC.  This position will start as remote with the understanding that it will transition to hybrid, with required presence 2 days’ per week in the San Francisco or NY office. In the meantime we actively use WeWork offices on a part-time basis. 

At this time we will only consider applicants in the San Francisco bay area or NYC metro area.

Is this You?

Are you a dynamic, technically adept, administrative assistant who loves working in a fast-paced setting where each day brings something new? Are you a proactive, outgoing, team player who is a self starter and uses initiative daily? Do you love all aspects of administration, enjoy variety in work and happily tackle any matter from the mundane to mission-critical? Are you someone who covers all bases when it comes to research, planning and execution and ‘follow through’ is part of your DNA? Do you aspire to continue learning and growing in a role? Do you embrace the values of transparency, accountability and positive communication with your colleagues and stakeholders? Do you take the initiative?  Are you an experienced remote/hybrid worker? Do you love animals and want to work for a company where doing the best for pet owners is at the heart of everything we do? If so, we want to hear from you!

What You Will Do

Reporting to the Human Resources Manager/Assistant to the CEO, you will provide top-notch support in a variety of admin and HR projects.

Responsibilities will include: 

• Create, monitor and undertake Clickup tasks (project management software) and follow-up with team members
• Manage all vet conference planning and logistics: scheduling, liaison with conference organizers, travel, event planning, shipping, ordering, team coordination
• HR admin (admin task support for onboarding, offboarding, employee pulse surveys, interview scheduling, recruitment) and input to our Lattice HR system 
• Provide executive team support (travel, meeting scheduling, daily tasks)
• Own research, planning and logistics for whole-company offsites 
• Support team travel and logistics 
• Organize company slide decks 
• Organize monthly company virtual events 
• Arrange company apparel and equipment
• Provide administrative support to teams as required (Vet, Marketing)
• Manage emails 
• Respond to daily priority list of items that require immediate attention

About the Company

We believe it should be easy for pet parents to do the right thing. At Pawlicy Advisor, personalized advice from the most trustworthy experts ensures pets get the best care possible.

Pawlicy Advisor is a fast-growing, fully-remote, venture-backed startup focused on helping pet owners around the country find the right health products for their pets, starting with pet health insurance. Pet insurance’s popularity is growing rapidly as pet owners seek protection from the high cost of veterinary care. Our pet insurance marketplace takes into account a pet’s breed-specific health risks to help people find the right policy for their pet. We also save pet owners money by analyzing pricing differences and premium increases over the lifetime of an animal.

We market to pet parents through a number of channels, but the partners we value the most are veterinarians. Vets love pet insurance because it increases that chance a pet parent will be able to afford the cost of treatment, but vets don’t know what providers to recommend and don’t want the liability associated with recommending a specific brand. Pawlicy Advisor helps thousands of vet offices across the US by simplifying the treatment financing conversation.

Where is the Pawlicy Advisor team located?

Pawlicy is headquartered in NYC and currently the majority of the team operates remotely with a few focused work places around the country such as San Francisco and NYC. We meet up for company offsites on a regular basis where we fly the whole team out to a fun destination and spend a few days team building. Our last few involved paddle boarding, ropes courses, horse riding, and some early morning yoga. We can’t wait for the next one 🙂

How large are you as a business?

At the time this job post was written, we’re 28. By the end of 2024 we expect to be at approximately 35. Happy to talk more about it in person but below are few stats to get you excited:

• 1000’s of veterinarians are using our product every day to help educate their clients about treatment financing options
• We account for a meaningful percentage of the total new pet insurance selected in the US
• We’ve raised >$19M in venture capital to date

How does Pawlicy Advisor make money?

We're a licensed insurance agency so we get paid a commission by the pet insurance company when we help pet parents buy a plan for their pet. These commissions are already priced into the cost of pet health insurance so they’re not paying extra to work with us. 

Requirements

• Minimum 4 years’ progressive senior administrative experience supporting executives and teams in a non-matrixed, high-energy environment
• Experienced in Google Suite, Zoom, Slack, with desire and willingness to learn new software
• Degree-educated
• Familiarity with project management software
• Exceptional conference and event planning experience as an exhibitor
• Experience working for a C-suite executive
• Legally authorized to work in the United States without sponsorship
• Located in San Francisco Bay or New York City metro areas
• Experience working in ambiguous and fast-paced environments
• Exceptional attention to detail
• Outstanding documentation and recordation skills
• Clear and professional verbal and written communication style
• Proactive, hard-working, independent, and accountable
• Have a “can-do” attitude and are energetic, positive, and optimistic
• Experienced working remotely across several time zones
• Must be available during core EST business operating hours
• Experience within, or an excitement to learn about, the veterinary and pet insurance industry

Desirable:

• Experience working within Lattice HR (or other HRIS systems)
• Interest in HR
• Competency with Brex
• Experience with Clickup or other project management software

What's the Interview Process Like?

• The first step is to submit your resume and answer a few questions
• Within a week, we’ll reach out to qualified candidates for a phone interview
• Then, if the team is interested in chatting, we’ll schedule interviews with some of our team
• Final interview will be with our CEO

Benefits

• Competitive salary (range $60,000 - $80,000)
• Startup equity grant
• Flexible (currently unlimited) vacation
• Top-tier Health, Dental, Vision insurance

• Full 3% 401k employer contributions

• The chance to be an early hire at a fast-growing startup