Administrative Assistant II

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Program Description:

Who We Are the Neurodevelopmental Services program uses the power of interpersonal neurobiology, trauma-informed care, and neurodiversity-affirming practices to provide treatment, training, and research with neurodivergent and disabled communities. Our goal is to impact to neurodivergent and disabled communities by providing local and global treatment, training, and research that celebrates and honors their unique contributions. We work to promote a world in which resilient, self-determined individuals are supported by authentic, compassionate, and connected communities.

Who We Serve:

Pacific Clinics' Neurodevelopmental Services program serves neurodivergent (e.g., autism, intellectual/developmental disabilities, ADHD, trauma, etc.) children, transitional-age youth, adults, and families throughout San Bernardino and Riverside counties. We offer crisis stabilization services, educationally related mental health services, play therapy, neurofeedback, Safe and Sound Protocol, EMDR, and other developmentally appropriate services.

What We Offer

• Pay Range: $19.49 - $24.61 per hour. Compensation may vary based on skills, experience, education, and location.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program:

Neurodevelopmental Services

Population Served: People with intellectual/developmental disabilities, ages 6 - 65

Hours per week: 36-40

Scheduled Hours per Day: Mon - Fri, 9:30 AM - 5:30 PM

Position Summary

Works within the vision, mission, and philosophy of the agency, and provides administrative support to staff across programs to ensure information is relayed effectively and administrative tasks are completed to support project completion, program maintenance, and interdepartmental communications as assigned. Utilizes and organizes the maintenance of office equipment, provides phone coverage, and is responsible for handling and directing communications with both internal and external customers in a professional, efficient, and organized fashion.

Essential Duties and Responsibilities

• Demonstrates mastery of Administrative Assistant I job description competencies.

• As a representative of the agency, provides consistent, effective customer service and maintains appropriate professional communication with members of outside agencies, vendors, youth, and/or families as well as internal customers across programs and departments.

• Manages and maintains daily calendar, meetings, performs specific work procedure assignments, acts as a liaison between finance and programs, provides reports and data internally and externally as required.

• Takes minutes and exercises judgment about what is included.

• Manages office supply needs, performs routine maintenance on office equipment (toner and paper for fax copier, removing paper jams from fax or copier).

• Initiates contact and implements defined safety procedures in event of an emergency.

• Initiates collaborative participation in the work of committees, task forces and with co-workers to support desired organizational outcomes; provides back up on administrative tasks as requested.

• Coordinates efforts in and between departments in response to program, facility, finance and or transportation needs when necessary.

• Ensures compliance with processes for payment, petty cash or mileage reimbursement, purchasing invoices, or credit card statements; meets corporate, regional and department standards regarding assigned tasks, processes and procedures.

• Maintains knowledge of programs, practice principles and department goals.

• Maintains accurate and timely data entry and other clerical practices.

• Adheres to standards regarding the handling of confidential information.

• Conducts audits and participates in IS billing documentation comparisons to ensure accurate payment.

• Develops and streamlines the work processes for purpose of effective and efficient work procedures.

• Provides information and supports feedback processes with managers.

• Performs other related responsibilities, as assigned to support specific department/business needs.

CORE ABILITIES

Ability to:

• Maintain positive work relationships in a respectful and collaborative manner.

• Maintain good communication to ensure others have necessary information.

• Maintain self-initiative, reliability, and resolve problems in a timely manner.

• Sensitivity to working with culturally diverse populations.

• Creativity, innovation, resource utilization, and team player.

• Equipment selection and repair.

• Research, plan, monitor and implement.

• Quality assurance and troubleshoot.

• Instruct.

• Advocate.

• Persuade, and negotiate.

Experience / Requirements

• High school diploma or GED required.

• Two (2) years of experience in the field or related area, including intermediate skills with Microsoft applications (especially Word, Excel, and PowerPoint).

Physical Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below