Administrative Assistant II - Ophthalmology Call Center

General Information

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Work Location: Los Angeles, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8am-5pm

Posted Date

06/14/2024

Salary Range: $24.57 - 34.87 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

17400

Primary Duties and Responsibilities

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Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone

• Collecting demographic and insurance information

• Entering authorizations and referrals

• Scheduling appointments

• Maintaining logs and tracking all activities

• Communicating with faculty and office staff via email, paging system, and verbal messages

Salary Range: $24.57-34.87

Job Qualifications

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Required:

• Minimum six months of experience working in an ophthalmology practice.

• Working knowledge of ophthalmic medical terminology.

• Minimum six months of experience working in healthcare.

• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.

• Six months of experience scheduling patient appointments in electronic system.

• Computer skills sufficient to communicate by email.

• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.

• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.

• Ability to prioritize tasks in a systematic manner to maximize efficiency.

• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.

• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• One year of experience working in clinical teaching environment.

• Bilingual in English and Spanish.