Disclaimer "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.
NOTE: To be considered for this position, you must provide information about your educational background and your work experience.
You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.
Education & Employment Verification Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.
This position requires applicants to successfully pass a skills assessment and complete an interview. Test results will be sent out by the Department of Human Resources after test results have been analyzed and compiled.
Candidate's whom pass the test will be invited to interview which will include a written exercise and/or skills assessment as part of the interview. The interviewed candidate(s) receiving a passing score on the test and possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview, will be selected.
Preference will be given to candidates possessing the following:
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Previous customer service experience
Previous experience operating a multi-line phone
VETERANS PREFERENCE NOTE: The City of Chicago offers Veterans Preference for both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge.
Eligible candidates must have at least six months of active duty documents. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?" In addition, you must attach documentation to verify your military service.
For veterans, you must attach a copy of your DD214 (Member Copy-4) to your online application which includes character service status OR a letter from the United States Veterans Administration on official stationary stating dates of service and character of service.
For active military personnel, you must attach a letter from your Commanding Office on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.
Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application.
Applications must be submitted by the individual applicant. No second party applicants will be accepted.
Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at (312) 744-4976 (voice) or (312) 744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago Department of Human Resources
Rahm Emanuel, Mayor Soo Choi, Commissioner
PLEASE NOTE: Applications for this position will be accepted until 11:59 pm CDT on 03/29/2019. NO EXCEPTIONS WILL BE MADE
Mar 15, 2019, 12:01:00 AM
City Of Chicago, IL