Hireminds LLC Boston , MA 02298
Posted 2 months ago
Our client is a global consumer brand looking for an experienced Consumer Relations Manager who is passionate about consumer satisfaction and process management. This person will also perform front desk and administrative duties, working closely with cross-functional team members.
Responsibilities
Manage day-to-day operations relating to consumer relations management
Respond efficiently and accurately to consumer inquiries across multiple touchpoints; Manage steady volume of consumer calls, emails, mail, and social media; Take necessary steps when further action is needed such as sending coupons
Follow communication procedures, guidelines and policies for the brand
Maintain and update documents and databases related to consumer management
Generate and distribute regular logs and reports
Maintain and update the master consumer response book
Partner with cross-functional teams such as Quality Assurance, Sales and Marketing
Greet and check-in guests, receiving and delivering all incoming and outgoing mail and packages
Work closely with Administrative Assistant, providing each other with routine support
Assist Marketing and Sales on various projects such as food show coordination and coupons
Qualifications:
Experience in customer relations or call center
Strong communications skills
Ability to effectively handle and troubleshoot consumer complaints and other inquiries
High attention to detail and accuracy
Collaborative, comfortable working with cross-functional teams
Solid project management skills, capable of prioritizing multiple projects simultaneously
Ability to navigate multiple databases and Excel
Bachelor's degree
Hireminds LLC