SUMMARY: This position is responsible for providing skilled administrative support to location management. The role includes customer service, extensive communication with farmer producers, and coordination with location operations.
DUTIES AND RESPONSIBILITIES: The following reflects essential functions for this position. Management may assign or reassign duties and responsibilities as deemed necessary.
Probe, grade, and sample inbound and outbound grain at the scale, communicating information to the outside crew.
Provide grain purchasing support.
Process inbound and outbound grain shipping paperwork, including scale ticket creation and correction, weights and grades, and grain contracts.
Verify and prepare purchase contracts for mailing / signature.
Communicate customer purchase contract information as requested.
Communicate daily grain bids to our farmer customers as requested.
Submit accurate train billing to meet strict deadlines for end users.
Provide customer service and act as one of the primary points of contact for customers, including resolving issues and complaints.
Settle purchase contracts and prepare checks for payment.
Work with Grain Originators as needed.
Understand and utilize SSI appropriately.
Prepare and post deposits.
Assist the Location Manager in setting up customer meetings (customer appreciation, market information, etc.).
Run daily reports.
Answer, screen, and direct incoming phone calls.
Coordinate information/logistics between main office and fertilizer hub for outbound product.
Order and maintain office supplies, cleaning supplies, and safety supplies.
Perform general clerical duties, such as filing, faxing, typing, and mailing.
Perform general office cleaning.
Engage in safety awareness, and comply with all safety policies, procedures, and regulatory standards.
Perform additional work during peak times of the year that exceed typical business hours.
High School Diploma and two years related experience.
Strong interpersonal communication skills (face-to-face, verbal, written, electronic).
Excellent organizational skills and ability to work well within strict time frames.
Acute attention to detail, with good math skills.
Demonstrated ability to use a variety of computer systems.
Ability and willingness to work long hours, and be on call, as business conditions warrant.