Administrative Assistant - Grain Division

SUMMARY: This position is responsible for providing skilled administrative support to location management. The role includes customer service, extensive communication with farmer producers, and coordination with location operations.

DUTIES AND RESPONSIBILITIES: The following reflects essential functions for this position. Management may assign or reassign duties and responsibilities as deemed necessary.

• Probe, grade, and sample inbound and outbound grain at the scale, communicating information to the outside crew.

• Provide grain purchasing support.

• Process inbound and outbound grain shipping paperwork, including scale ticket creation and correction, weights and grades, and grain contracts.

• Verify and prepare purchase contracts for mailing / signature.

• Communicate customer purchase contract information as requested.

• Communicate daily grain bids to our farmer customers as requested.

• Submit accurate train billing to meet strict deadlines for end users.

• Provide customer service and act as one of the primary points of contact for customers, including resolving issues and complaints.

• Settle purchase contracts and prepare checks for payment.

• Work with Grain Originators as needed.

• Understand and utilize SSI appropriately.

• Prepare and post deposits.

• Assist the Location Manager in setting up customer meetings (customer appreciation, market information, etc.).

• Run daily reports.

• Answer, screen, and direct incoming phone calls.

• Coordinate information/logistics between main office and fertilizer hub for outbound product.

• Order and maintain office supplies, cleaning supplies, and safety supplies.

• Perform general clerical duties, such as filing, faxing, typing, and mailing.

• Perform general office cleaning.

• Engage in safety awareness, and comply with all safety policies, procedures, and regulatory standards.

• Perform additional work during peak times of the year that exceed typical business hours.

Qualfications

• High School Diploma and two years related experience.

• Strong interpersonal communication skills (face-to-face, verbal, written, electronic).

• Excellent organizational skills and ability to work well within strict time frames.

• Acute attention to detail, with good math skills.

• Demonstrated ability to use a variety of computer systems.

• Ability and willingness to work long hours, and be on call, as business conditions warrant.