Administrative Assistant

Who We Are

At Family First our Mission is to be an unstoppable force for families. One of the fastest-growing companies in America, Family First is the leader in providing comprehensive solutions for the care of an aging loved one. At a time when more families than ever are caring for a loved one, Family First is here to help with Care Management, Home Care, Licensed Counseling, and other services to help families make it through the complicated challenges that come with being a caregiver.

If our mission and values speak to you…we would love for you to Apply with Us!

Position Details

The Administrative Assistant (AA) is responsible for the professional representation of Family First to clients, staff, and office visitors. The AA provides administrative support of day-to-day business office operations.  This role deals with a diverse group of external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload and continually improve business office functions. This role is responsible for creating a positive office experience for all clients, visitors, and employees.  In addition to answering and forwarding calls, scanning, and managing filing this role assists various departments in an as needed administrative capacity.  The position assists with new administrative employee onboarding, is responsible for office maintenance issues, office supplies, vendor engagement and special projects as assigned.

Job Duties

• Phones: Utilization of a multiple-line phone system in a professional manner, including but not limited to responding promptly to incoming calls, call screening & triage, hold placement, and proper transfer.  Directs phone calls to staff, voicemails and takes messages and schedules appointments as requested.

• Reception: Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts visitor to the appropriate location.

• Mail: Receives and sorts incoming and outgoing mail, documents, packages, and distributes to office staff accordingly

• Facilities & Technology: Operates as the subject matter expert (SME) and main point of contact for company phone systems, internet support providers, office equipment, and property management regarding maintenance issues.

• Clerical: Performs administrative and clerical support tasks as needed with reports, spreadsheets, recordkeeping, compiling education or marketing collaterals, new hire orientation materials and handbooks

• HR Support: Serves as a partner with Human Resources department regarding new employee onboarding, offboarding, and orientations including arranging for all new hire technology and office needs, office access keys, and alarm codes.

• Supply Inventory: Manages office supplies, orientation materials such as new hire packets, and handbooks.

• Scheduling: Manages company calendar and may be asked to support the calendars of leadership as needed

• Organization: Coordinate all administrative activities including but not limited to maintenance of office equipment, amenities, professional interaction with vendors as needed

• Exhibits a strong working knowledge of Company's business opportunities, employees, vendors, partners, key stakeholders, and organizational structure.

• Other duties as assigned.

Qualifications

• A.A. Degree preferred or equivalent education and experience

• 3+ years of administrative or clerical experience with strong front office skills

• Background in healthcare a plus

• Strong customer service skills

• Experience with a multi line phone system highly preferred

• High degree of computer proficiency with experience in MS Office required

• Strong critical thinking, judgement, and decision making

• Knowledge and adherence to HIPAA regulations -

• Great time management abilities

• Strong written and verbal communication skills

• Strong language skills with bilingual abilities highly desired

• Knowledge of patient rights

• High integrity required

Compensation: Family First is committed to providing market competitive, equitable pay to all employees

Compensation (Range): $22-26/hr

Benefits: Family First is proud to offer the following benefits to employees

• Amazing Workplace Culture and Supportive Environment

• 401(k) with company matching contribution

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• 10 paid Holidays

• Professional development assistance

• Same day pay available through TapCheck

Job Type: Full-time

Work Location:

Spokane, WA - In office

Schedule:

• FT- 8-hour shift