Administrative Assistant, Client Services

Overview

JAMS is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.A Brief OverviewProvides concierge service and administrative support to clients. Offers a high level of client service to internal and external clients. Maintains Resolution Center appearance and provides base-level case support.

Responsibilities

• Provides professional concierge-level client services (client and neutral check-in, room assignments, front desk logistics and responsibilities). Moderates virtual and hybrid hearings, answers phones, and routes inquiries.

• Coordinates hybrid hearings (logging conference rooms, Panelists, and clients into online sessions); supports Panelists with technology needs, assistance, and trouble-shooting throughout the day; and coordinates with IT for tech support and logistics.

• Performs administrative tasks (case management support, filings, etc.), prepares and distributes mail, completes data entry, maintains document retention, and assists on other projects designated by the manager.

• Coordinates food/beverage service (cafes, snacks, beverages, and coffee), restocking, cleaning, and lunch buffet set-up and breakdown.

• Maintains facilities, including liaising with building management and security; partners with manager to address facilities issues, repairs, etc.

• Assists Senior AACS and AMFA to address safety plans and evacuation procedures.

Qualifications

• High School Required

• 2-3 years of working in an administrative, clerical, or operations role. Preferred

• 2-3 years of working in legal and client service role. Preferred

• 2-3 years of working with Information Technology, audio, video, and video conferencing. Preferred

• Computer literate and proficient in all software programs required for the position. (Required proficiency)

• Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)

• Verbal and written communication skills. (Required proficiency)

• Ability to troubleshoot technical issues while working with remote IT support. (Preferred proficiency)

• Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Preferred proficiency)

• Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Plus proficiency)

• Ability to proactively verify and test existing A/V equipment. (Plus proficiency)

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.