Centers Baltimore , MD 21203
Posted 5 days ago
Overview
CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.
Responsibilities
Job Summary
The Administrative Assistant facilitates the efficient operation of the department by performing a variety of clerical and administrative tasks.
This position will work on-site at Goucher College, one of the nation's most progressive, innovative institutions of higher learning focused on liberal arts education. Located in Baltimore, Maryland, Goucher is a beautiful tight knit campus community set inside a major metropolitan area.
Essential Functions
Answers and transfers phone calls
Manage event email inbox and voicemail
Qualify leads and forward to sales team for follow up
Use scheduling software to create, confirm, and update event reservations and generate reports
Responsible for requisitions; submit supplier invoices, initiate internal transfers, and customer collections
Track accounts receivable and deadlines for contracted clients
Helps create and publish part-time staff schedules
Draft client agreements, quotes, and invoices from templates and ensures all are signed as required
Responds to and resolves administrative inquiries and questions
Maintains office supplies and coordinates maintenance of office equipment
Site Specific Responsibilities
Respond to all communications within two business days
Create and distribute monthly post-event survey to clients
Administer ticketing software
Reconcile client payments with Controllers Office
Qualifications
Education and Experience
High school diploma or equivalent required
At least 3 years of office experience or related experience
Experience working with a range of personalities, cultures and socio-economic statuses
Demonstrated experience in customer service
Demonstrated experience with a variety of computer applications and software:
Proficiency with EMS, Workday and ticketing software preferred
Skills and Abilities
Fiscal integrity
Emotional maturity, able to deescalate situations and understands when to elevate issues
Ability to speak and write in English
Ability to make diverse customers feel welcome and valued
Ability to work as part of a professional team that collaborates effectively with colleagues
Work Environment and Physical Demands
Work Environment
Office environment
Non-smoking environment
Moderate noise
Set, in-person work hours
Physical Demands
Sitting at desk or table for at least 90% of the work day
Consistently operates a computer and office equipment
Must be able to discuss, converse with, and exchange accurate information with clients, staff, stakeholders, etc.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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