Administrative Assistant - Kidney Transplant Program

General Information

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Work Location: Los Angeles, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8:00am-5:00pm

Posted Date

05/28/2024

Salary Range: $24.57 - 34.87 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

16566

Primary Duties and Responsibilities

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In this position you will provide administrative support to the Kidney Transplant Program. Responsibilities include but are not limited to:

• screening of program-related calls
• scheduling and coordination of outpatient procedures for transplant evaluations and re-evaluations patients
• preparation and maintenance of patient charts, and procedures related to list maintenance, re-evaluations and assisting in outpatient clinic, type, faxing and maintaining records for Transplant Program
• assisting nurse coordinators with administrative duties
• providing coverage of other administrative staff as assigned when necessary
• providing support for process improvement projects
• maintenance of EMR
• delivering CICARE World Class Care expectations in all dealings with clients and colleagues, complying with all hospital and departmental work rules

Salary Range: $24.57-$34.87/hourly

Job Qualifications

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Required:

• Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload

• Ability to work independently

• Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person

• Ability to abstract medical information accurately from patient file

• Working knowledge of resources within outpatient and an acute care medical center with commensurate ability to refer individuals to appropriate departments

• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community

• Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare, type and distribute forms, correspondence, and schedules

• Demonstrated skill in routine data entry

• Demonstrated skill in operating copy machine, and other standard office equipment

• Ability to work with and maintain confidential patient information

• Previous experience in a health care setting working with health care professionals and patients

• Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel

• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent

• Ability to use diplomacy and respect confidentiality in sensitive situations

• Skill in following through on assignments to completion

• Oral and written communication skills to convey information clearly to patients, faculty and staff

• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person

• Typing skill sufficient to input verbal or written data into CRT with accuracy and speed. (Required)

• English/Spanish bilingual oral communication skills to conduct admission/registration interviews

• Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment

• Experience working in a medical setting

• Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones

• Ability to maintain confidentiality on patient and physician issues

• Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 code book

• Recent patient registration and appointment scheduling experience

• Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills

Preferred:

• Familiarity with Microsoft Word, Excel and Access.

• Knowledge of UCLA Medical Center policy and procedures.

• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system

• Experience with UCLA EHR (CareConnect)