Administrative Assistant - Juvenile Probation

This position serves as the primary customer service agent by greeting and assisting clients and the general public. It also includes a variety of specialized clerical duties and responsibilities within the department.

Position Information:

Starting Salary: $17.98 an hour / $35,061.00 annually

Classification: Administrative Assistant

Position Code: JP2000

5-Factor Grade: 103

Work Hours: This position will work and be paid for 75 hours in a 2 week pay period

Current Cumberland County Employees will follow the County Promotion/Demotion policy.

Responsibilities

• Customer Service:

• Greet and assist clients and general public by taking or providing information and directing them to the proper locations.

• Answer telephone calls and respond to general questions; direct calls to the proper probation officer or take messages.

• Perform juvenile record checks for police departments or other agencies as well as verifying dispositions on current or previous cases on the telephone.

• Basic Clerical Duties:

• Transcribe dictation; type reports, Court Orders, Social Histories, Juvenile Petition and correspondence for Juvenile Probation Officers and other staff members as required.

• File Court related documents.

• Process required department documents, forms and/or reports as required.

• Prepare the On-Call Schedule yearly and monthly; type schedule and submit to the proper departments. Update schedule and the On-Call book on a weekly basis and distribute.

• Serve as troubleshooter for computer problems.

• Acquire/Update PO's Training Hours:

• Request hours, organize and itemize all yearly training hours for all probation officers and supervisors.

• Enter all training events into the JEMS database and include Probation officers hours attended for each training event.

• Enter all expenses related to training events into the JEMS database and print reports to help assist in the training budget.

• Interstate Compact:

• Enter all juvenile records for out of state transfers and travel permits into the Unity Database.

• Obtain proper interstate compact forms for the processing of specified requests and submit through the Unity Database.

• Communicate between probation officers and interstate compact for any required documentation or records.

• Maintain Grant and JPO Databases

• Pull juveniles files and enter all required data into the Access database.

• Pull information as requested and sort data into reports to obtain statistic numbers and other pertinent information needed for analysis and reporting.

• Other Duties of the Job

• Attends meetings or training sessions as required. Workshops and training sessions include locations such as State College and/or other locations.

• Performs any additional duties as assigned by the Chief Juvenile Probation Officer or Administrative Coordinator.

Qualifications:

EDUCATION/TRAINING:

• High school diploma or equivalent, plus business/clerical and computer training.

WORK EXPERIENCE:

• 2-3 years working experience in office or court system preferred. JCMS/CPCMS knowledge preferred.