Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.
As an Administrative Assistant 4 on the QA team, you will perform duties including providing administrative and office support for the team located in San Diego, and partner RDI; supporting all team members from Leaders to agents including but not limited to ordering office supplies & equipment, responding to inquiries, complaint replacements, record documentation and supply management; communicating effectively with Leadership and Partners. Liaison for employees, middle and top-level managers between sites and vendors as well as manage the Global Service & Support Communication channel. You must possess the ability to multi-task in a high pace growing environment while adhering to standards of accuracy, meeting deadlines, support service level goals, work under pressure and an expert at details orientation.
Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments. Operates automated office equipment. May be assigned to various functional areas of the company.
Essential Duties & Responsibilities:
Service & Support Global Communication: Hub for sending out communication to all Service & Support sites regarding pertinent product updates, organization changes, office operation updates, Partner (Tandem / RDI) Updates and reminders, Events, System Impact Notices (maintenance), Training updates, and Process updates, etc.
Space Planning: Oversee all aspects of Department Office Space and orchestrating from start to finish which entails understanding the scope of the request, coordinating with QA and Enterprise Capacity Planning for employee schedule, working with Facilities and IT the schedule of the move logistics, and schedule pick-up (after the move). Create seat maps and floor plans of individual seating.
Manage all supplies and place rders on an average of 4-5 times per month via Oracle iProcurement.
Manage all equipment and places rders for equipment via IT portal
Oversee all Aspects of General Office Operations:
Enter Netwrk Access Request Forms for Vendor Employees
Enter Netwrk Access Request Update for existing Vendor Employees by request
Retrieve sensitive prduct and customer information via web portals; EBS, OSC, etc.
Maintain confidentiality in all aspects of client and agency information
Prepare respnses to correspondence containing routine inquiries
Wrk effectively with all internal departments
Perfrm general clerical duties which include: Create and modify documents using Microsoft Office and Visio
Partner with ECP and vendr in scheduling discussions and new hire onboarding management
Cordinate with all aspects related to Network Access requests for bi-weekly new hires
Reward & Recognition: Support Team to orchestrate and organize event (multi-sites); distribution of recognition ribbons, enters employee certificates, trophies for reaching goals and outstanding performance. SME in EPIC.
Other duties as assigned
Experience and Education Requirements:
Typically requires a minimum of 6 - 8 years of related experience and a High School Diploma/Certificate or equivalent.
Extensive data entry skills including experience with procurement
Experience managing multi-site communication channels to all levels of staff
Must have intermediate to advanced skills using computers including MS Office applications such as Outlook, Word, Excel, PowerPoint as well as the ability to learn customized software applications used to support the team
Strong communication skills both written and verbal are necessary
Must be able to multitask, adhere to standards of accuracy, meet deadlines, support service level goals, work under pressure and, be detail oriented
Must be able to communicate effectively in English, both written and oral
Complete understanding of the aspects of the job.
Applies high level of knowledge to complete a wide range of tasks that normally requires time management skills.
Work at this level requires following established practices.
May independently plan own work, referring only unusual cases to supervisor.
Frequent contact with employees at all levels within the company. Understands implications of work and makes recommendations for solutions.
Assignments are complex in nature where judgment and initiative is required in resolving problems and making recommendations.
Thoroughness and reliability are essential as errors would result in a possibility for loss and normally affect other groups.
Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to perform the following Physical Activity: Standing, walking, sitting, using hands, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell. May be required to lift 0 lbs. to over 100 lbs.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be exposed to the following environmental conditions: Wet or humid conditions, work near moving parts, work in high - precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme heat (non-weather), extreme cold (non-weather), risk of electric shock, work with explosives, risk of radiation, vibration. The noise level in this work environment can range from quiet to very loud.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Talent Acquisition at firstname.lastname@example.org.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.