Administrative Assistant 2 - Minimum Qualifications Waived - Bilingual

The Position

Administrative Assistants perform a broad variety of clerical, secretarial and administrative support duties in an assigned agency, program or other work unit within State government and the Nevada System of Higher Education.

PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30TH, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/Executive-Orders/ Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.

This position is with the State Treasurer's Office, Unclaimed Property Division. This position is responsible for general reception duties including retrieving and disseminating mail, scanning claims and holder documents, completing incoming check log and mailing letters.

Incumbents will be responsible for customer service via phone, email and in person. This can include answering claims and other program related questions, researching issues with claims and relating that to the claimant, and explaining requests for additional information and denials. Customer service includes providing claimants with cursory feedback on eligibility based on documentation provided with claims and communicating to claimants established policies and regulations used to analyze claims.

This position will process simple claims as time allows. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. * THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-2_0/