SUMMARY:?? Under direct supervision, the Administrative Assistant 1 greets customers or visitors and directs them to the proper department, and/or notifies other associates of their presence.? The incumbent also answers phone lines and route calls to the proper departments.? In addition, the incumbent provides clerical support and must be able to maintain confidentiality when dealing with sensitive information. The incumbent?s primary accountability is to assist the branch/department with the flow of customers and phone calls.? This position affects the bank's image, internal morale, respect, and external perception of bank integrity.?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.? Other duties may be assigned.?
Greet customers and other visitors, answer questions and route to the proper department or personnel.?
Answer telephone lines; take accurate and complete messages and direct calls to the appropriate personnel.??
Responsible for keeping the lobby/department area neat and clean to project a professional image.??
Transcribe and type letters, memos, reports, etc. for various personnel in the bank/department as requested.?
Provide routine clerical support (such as opening mail, making copies, filing, preparing reports, etc.) as requested.?
Maintain various managers and/or department calendars as requested.?
Provide assistance with customers and visitors as needed (such as assisting with building, safe deposit box access, sign and other requests, etc.) ensuring all security measures are followed.?
May attend various meetings, record, type and distribute minutes.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
Cross-sell other services of the bank.
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
Promote professionalism at all times.
Bear State Financial, Inc.