Administration - Dispatcher

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager.

The Dispatcher will be responsible for having a strong focus on customer service/support and technician support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Job Responsibilities:

Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers. 100 to 150 Calls/Day.

Dispatching work to Technicians

Preparing and sending required assignments to field technicians.

Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.

Maintain 40 hours per week schedule for assigned technicians in the associated territory.

Review work orders completed by the technician for returns.

Communicate effectively with technicians as well as other service coordinators, service manager.

Strong attention to detail and problem solving.

Performing triage on incoming customer calls

Scheduling service for customers as necessary

Dispatching technicians to perform service at customer sites as necessary.

Answer phone calls, text or email messages

Provide customer support as necessary

Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Job Requirements :

Dispatching/Administrative experience

Strong customer service skills

Above average typing speed

Strong grammatical and spelling skills

Competency with Microsoft Office Suite

Pleasant and professional phone manner

Neatness and organizational skills

Excellent listening and communication skills

Ability to manage multiple priorities

A strong work ethic and professional appearance

The ability to fit in with our culture of teamwork

An ability to quickly learn new tasks

Other details

• Pay Type Hourly

Req #1315

Monday, April 22, 2024

Apply#: 15283