Minimum Qualifications Benefits Supplemental Questions
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, PROCESSING DIVISION, DAVIDSON COUNTY
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Education and Experience: Graduation an accredited college or university with a bachelor's degree AND experience equivalent to substantial (five or more years of) full-time increasingly responsible professional staff administrative experience.
Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education on a year-for-year basis, to a maximum of four years.
Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.
Four years of increasingly responsible professional administrative services experience with the State of Tennessee.
Necessary Special Qualifications:
Examination Method: Education and Experience,100%, for Preferred Service positions.
Under general supervision, is responsible for professional staff administrative work of considerable difficulty and supervisory work of average difficulty in support of line operations; and performs related work as required.
Distinguishing Features: This is the third supervisory class in the Admin Services Assistant sub-series. Incumbents in this class independently perform complex administrative duties having broad scope and impact. This work frequently involves developing new and evaluating existing policies and procedures for managing administrative programs and activities, and directing fiscal services and budgetary operations involving large sums of money. Employees in this class have regular personal contacts with high level officials and administrators in explaining, interpreting and enforcing pertinent laws, regulations and policies, handling difficult negotiations, resolving issues and problems, and making presentations to various representative groups and the general public on administrative related matters. This work also involves independent responsibility or overall supervisory responsibility for important and complex operational, financial, personnel and/or technical records and reports for specific activities or operations in a large operational unit or small highly specialized technical unit. This class differs from that of Admin Services Assistant 4 in that incumbents of the latter supervise administrative services functions of less scope and impact and often administer fiscal services and budgetary activities of lesser monetary value and complexity. There are also less frequent difficult personal contacts with high level officials. This class differs from that of Admin Services Manager in that incumbents of the latter plan, organize and direct major portions of administrative services functions for the largest and most complex organizational units and have major impact on complex policy development, implementation and evaluation, financial and budgetary control, organization and staffing, and planning activities in their respective agencies. This class differs from that of more specialized classes that supervise administrative services related and analytic functions in that incumbents of the latter perform these duties within a specific, limited field and supervise specialized analytic rather than generalized operations.
Dealing with Ambiguity
Integrity and Trust
Total Work Systems
Timely Decision Making
Administrative and Management
Communications and Media
Computers and Electronics
Economics and Accounting
Law and Government
Principles and Methods for Education and Training
Principles and Procedures of Human Resources
Providing Customer Service
Public Safety and Security
Sales and Marketing
Active Learning and Listening
Complex Problem Solving
Coordination of Administrative Activities
Judgment and Decision Making
Management of Financial Resources
Management of Material Resources
Management of Personnel Resources
Deductive and Inductive Reasoning
Oral Expression and Comprehension
Written Expression and Comprehension
State Of Tennessee