Description Benefits Supplemental Questions
Under the direction of the Director of Administrative Services/Human Resources provides receptionist and clerical support for various functions of the City. Position is responsible for assisting in a variety of department functions that include records maintenance, document management and customer service responsibilities. Employees in this class must be capable of providing a professional approach to customer service and support the City's values. Ensure the protection and confidentiality of customer/employee information. Employees in this position must have the ability to multitask.
Examples of Essential Functions:
Serves as a liaison and resource for external and internal customers for all City services by answering multiple telephone lines and direct/assist walk-in customers; issue pet registrations.
Assists with recruitment of qualified candidates, working with supervisors and directors by posting and advertising open positions, assists with the coordination and scheduling of interviews, conduct employment verification, driver's license checks and criminal history checks.
Coordinates various research, surveys, and audits for various City projects. Responsible for the coordination of various City programs and projects such as the City's Historical Scrapbook.
Assists the HR Analysts with records retention and maintenance, scanning, shredding and open records requests.
Participates in and performance reflects accountability to the City's Strategic Plan, Department's Business Plan, and other committees as assigned.
Establishes, maintains, and reinforces positive open communication with all employees, customers, and citizens.
Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.
Provides assistance and is a resource to other department team members as needed.
Perform work as directed.
Education and Experience:Training and Experience:
HS diploma or GED
Supplemented by minimum one to two years related work experience that demonstrates the ability to provide routine administrative/clerical support and respond to concerns and inquiries from the general public with consistent tact and courtesy.
Must be able to type a minimum of 50 wpm.
Must have excellent oral communication skills.
Bi-lingual skills (Spanish) required (certification pay is available based on fluency).
Must be able to communicate and conduct self in a professional manner by telephone and in person.
Must have the ability to multi-task and provide quality customer service.
Ability to serve as a Notary Public
Supplemental Information:Knowledge, Skills, and Abilities:
Essential knowledge of Microsoft Office software.
Considerable knowledge of clerical support functions required in conducting modern office duties.
Considerable knowledge of standard modern office equipment to include copy machines.
Skill in keyboard functions.
Ability to operate a multi-line phone system.
Ability to communicate effectively in either oral or written form.
Ability to work effectively with department personnel, other city personnel, and the mayor and council.
Ability to respond to inquiries and concerns from the general public with consistent tact and courtesy.
Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities.
Tasks involve some physical effort, i.e., some standing and walking or frequent light lifting (5-10 pounds) or minimal dexterity in the use of fingers, limbs or body in the operation of shop or office equipment; may involve extended periods of time at a keyboard or workstation.
Tasks may include sitting for a period of 3-4 hours at a time.
Tasks may require visual perception and discrimination.
Tasks may require oral communications ability.
HIPAA Compliance Statement:
City Of Rockwall