Harvard University Cambridge , MA 02138
Posted 2 weeks ago
Basic Qualifications
Bachelor's degree or equivalent work experience.
Experience in an ambulatory healthcare setting with a minimum of 3 years' experience including supervisory responsibilities.
Additional Information
Harvard University requires a pre-employment reference and background screening.
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
Position Description
DUTIES AND RESPONSIBILITIES:
Performs payroll duties, including managing requested time off.
Oversees clinician schedules, ensuring work exceptions are reflected in schedules.
COLLABORATES EFFECTIVELY WITH AND SUPPORTS:
The Practice Manager, departmental Physician Leader (s) and Nurse Leader to support departmental response to unusual clinical occurrences.
The Practice Manager, departmental Physician Leader(s) and Nurse Leader to ensure ongoing compliance with DPH and AAAHC licensure and other regulations for the department.
COMPLIANCE:
Adheres to the expectations and professional responsibilities of the department.
Employs the standards, practices, and procedures of the department.
Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
Reports non-compliance incidents to the supervisor, manager, Compliance Officer, and/or Director of Healthcare Quality and Patient Safety.
Job Summary
Reporting to the Practice Manager of Internal Medicine and Urgent Care, the Assistant Practice Manager provides day-to-day managerial support and oversight of the administrative support staff and is responsible for the efficient flow of the operational aspects of patient care. In collaboration with the Practice Manager, Physician Leader, and Nurse Leader in Internal Medicine and Urgent Care, the Assistant Practice Manager oversees and supports the day-to-day operations of the department including: scheduling of administrative and clinician staff; monitoring service to support excellent patient experience and the smooth functioning of the department; ensuring compliance with policies/procedures/protocols supporting operations; managing and ensuring the effectiveness of support systems including phones, supplies, computers, EMR, space, and other facility issues. In collaboration with the Practice Manager, Physician Leader, and Nurse Leader, they develop and support the implementation of changes in workflow processes, systems, and staffing, as appropriate, to support improvement activities related to care processes, quality, safety, and patient engagement throughout the department. Works independently to resolve issues in a timely manner. Serves as an immediate resource for patients/customers intervening with complaints related to appointments and patient flow. Ensures compliance with HUHS standards, AAAHC accreditation standards, and all relevant regulatory requirements.
Harvard University