Performs analytical and interpretive task related to financial and expense transactions. Prioritization of tasks to meet daily, weekly, monthly KPI's. Responsibilities may include customer service and communication, training internal staff, maintaining proper skills and knowledge of legacy tools and systems, analysis and problem resolution, escalation, data analysis. Required to work closely with other departmental representatives for analysis, review, escalation and resolution. Requires excellent customer service and follow up skills.
JOB DUTIES AND RESPONSIBILITIES
Receives customer requests and inquiries via phone, email and instant messenger and responds within established timelines.
Creates, monitors, updates, and closes employee profiles within the Customer's travel and expense database and other financial transactions
Performs necessary research and analysis using various tools including Concur, Citibank and the internet.
Understands and effectively communicates Customer's policies to external customers.
Troubleshoots and resolves customer Concur and expense related issues, both intermediate and advanced, or determines the resources required to resolve.
Escalates these issues to management as needed to ensure timely resolution.
Maintains related files and control records in accordance with Customer internal controls.
Interacts on a regular basis with all levels of employees within Customer organization (Executive, Treasury, Corporate Compliance, Human Resources, Legal, etc.).
Assists Customers with reconciling their corporate card accounts and other financial transactions as needed.
Provides excellent customer service while assisting and training both internal and external customers.
Adhere to both RICOH and Customer policies and procedures.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Intermediate to advanced knowledge of Microsoft Outlook, Excel and Word.
Associates degree or comparable work experience.
Previous Customer Care and/or Technical Support experience preferred.
Demonstrated ability to provide the highest level of customer service using effective verbal and written communication skills.
Excellent attention to detail.
Excellent analytical and organizational skills with the ability to recognize discrepancies.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Ricoh Americas Corporation