Additive Manufacturing Specialist I

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Assists in managing additive manufacturing (AM) production systems, processes, controls, and measurement standards based in Ricoh's 3D Center of Excellence at NC State. Accountable for deadline compliance, cost management, equipment and facility maintenance, and quantity & quality of output produced. Assist with the training of technical production services staff and supports engineering staff to ensure a quality product. Administers equipment maintenance and service protocols. Acts as point person for site manager complying with all applicable regulatory, legal, security and internal requirements.

JOB DUTIES AND RESPONSIBILITIES

Production

• Performs daily production workflow processes, including manufacturing, finishing, quality check, packaging, shipping, billing, and customer support.

• Assist with the refinement of the production workflow for the facility, considering all regulatory and good manufacturing practices and requirements.

• Works collaboratively with Quality control personnel to refine quality systems and processes within Production workflows from job receipt through shipping & billing.

• Utilizes equipment and software tools including 3D Printers, 3D CAD software and other additive Manufacturing machines and related devices (as needed).

• Complies with all regulatory and production standards and certification requirements.

• Monitors usage through procedures, logs, and other administrative tools.

• Works collaboratively with the Site Manager for the selection, ordering, installation, operation, and maintenance of all 3D printing equipment, post-processing stations, tools, and other components required to produce 3D printed parts.

• Maintains optimal device performance through preventative maintenance and repairs, as well as calibration of equipment.

• Monitors and manages equipment uptime metrics through procedures, logs, and other tools.

• Coordinates with third party/OEM external repair services partners or Ricoh service personnel.

• Works to achieve customer satisfaction by finishing projects accurately in a timely manner.

• Works with engineering team to produce customer-designed products through proficiency in CAD and in the use of 3D print equipment.

• Works to improve product through refinement of post-processing techniques and tool/technology selection.

• Maximizes print performance and quality through effective use of job scheduling practices and software.

• Establishes continuous improvement and client-focused culture within all areas of the site.

• Ensures effective execution of all quality assurance processes and standards.

• Assists in the investigation into production problems, customer complaints, and product quality issues;

• Collaborates with other functional areas to identify root cause and assist in implementing corrective action/countermeasure.

• Performs warehouse, shipping and receiving functions for the receipt and storage of materials for processing, and the distribution of finished goods.

• Tracks inventory of equipment consumables in accordance with company guidelines and processes.

• Supports the Site Manager to achieve site profitability by effectively utilizing site use of materials, supplies and labor.

• Completes production reports and other documentation, as necessary.

• Continually seeks to advance Ricoh's AM production systems and standards.

• Assists the Production Manager in the training of production staff within the Ricoh COE facility.

• Routinely demonstrates and creates a supportive and positive work culture.

• Encourages and builds positive relationships, communicating effectively with all co-workers and vendors.

Facility

• Ensures optimal production facility performance based on customer requirements and Ricoh standards.

• Assists in managing all security and safety protocols for the facility and staff.

• Supports facility upkeep including cleaning, maintenance, and related services.

• Performs work to comply with all organizational systems and processes.

• Supports facility open houses / tours for customers and guests, providing capability overview, prototype examples, and or samples for visual inspection, ensuring all proprietary and or regulatory restrictions are followed.

• Participates in the thorough investigation of incidents (including security issues, accidents, etc.), identifies root cause, and develops countermeasure to prevent future occurrences.

• Tracks incidents, maintains records, recommend corrective/preventive actions, and monitors performance.

• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires 1-3 years' experience working with 3D printers

• Requires technical degree or equivalent experience within AM industry; degree or certificate in 3D printing related field strongly preferred; industry-specific certifications are desirable.

• Bachelor's degree preferred.

• Requires minimum 1 year experience operating polymer-based 3D printing technologies; prior experience with metals-based technology is desirable.

• Experience with CAD is required, including demonstrated ability to modify existing CAD files.

• Previous experience with industry standard workflow and automation systems is strongly preferred.

• Experience in ISO 9001 environment preferred; ISO 13485 experience preferred.

• Experience with validation / verification protocols for equipment, systems, processes, and products strongly preferred.

• Experience with standard business software required.

• Experience in managing suppliers a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills and ability to understand technical documentation.

• Excellent customer service skills with the ability to train customers and develop and maintain strong customer relationships.

• Ability to work with and train others on a variety of 3D printing technologies.

• Ability to handle, clean, and polish both robust and delicate 3D printed parts.

• Ability to evaluate workflows and develop improvement strategies.

• Must work equally well independently.

• The successful candidate will be project oriented with the ability to stay on task, but with considerable variety between tasks.

• Willingness to adapt to a changing work environment and duties.

• Remains updated on current technology and trends in the industry.

• Highly motivated; can handle multiple assignments and operate effectively in production environment.

• Strong problem-solving skills needed to resolve moderately complex process, scheduling, and quality problems for which an established method is not clear or may not exist.

• Adapts to changing circumstances and works confidently despite stressful situations.

• Good organizational skills and ability to prioritize.

• Ability to use, calibrate, and troubleshoot complex technical equipment, while maintaining safety.

• Ability to speak effectively before groups of customers or peers.

• Maintains positive employee relations - possesses ability to establish effective communication with direct reports by encouraging open and honest communication, receiving, and giving feedback.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Work is performed in multiple types of environments including typical office and manufacturing.

• Requires careful handling of delicate parts.

• Requires regular communication with Sr. Director, Additive Manufacturing; Sr. Manager, 3DCOE, Managed 3D Printing Services; Advisory Engineer, Sales Application 3D Services.

• Work has stress due to the impact the incumbent's decisions have on the business results.

• Minor physical effort is required, which may involve long periods of standing, walking, or similar activities.

• Requires moderate dexterity - regular application of basic skills (calculator, keyboard, etc.)

• Overtime and/or on-call schedules may be required to complete tasks on time.

• Some (10%) business travel may be required.

The above statements are intended to describe the general nature and level of work being performed by people

assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or

working conditions associated with a job

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires 1-3 years' experience working with 3D printers

• Requires technical degree or equivalent experience within AM industry; degree or certificate in 3D printing related field strongly preferred; industry-specific certifications are desirable.

• Bachelor's degree preferred.

• Requires minimum 1 year experience operating polymer-based 3D printing technologies; prior experience with metals-based technology is desirable.

• Experience with CAD is required, including demonstrated ability to modify existing CAD

• Previous experience with industry standard workflow and automation systems is strongly

• Experience in ISO 9001 environment preferred; ISO 13485 experience

• Experience working under 21 CFR 820 strongly

• Experience with medical validation / verification protocols for equipment, systems, processes, and products strongly preferred.

• Experience with standard business software

• Experience in managing suppliers a plus.

• Prior experience in packaging & shipping operations a plus.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.