Summary: This is an inside desk adjuster role for the Claims Department who will be tasked with managing loss of use and additional living expense claims from first notice through final settlement. The role works closely with our large loss operation to ensure the repair duration is closely monitored and customers are returned to their home. The ideal candidate will be a licensed insurance adjuster with experience handling first party property claims including claims for loss of use and ALE.
Interprets and applies policy coverage to loss.
Communicates policy coverage and benefits to customers.
Investigates loss of use and additional living expense claims.
Coordinate with vendors and other service providers.
Reports findings of investigation, coverage interpretation and cost estimates to company.
Negotiates with insured, contractors, and vendors; may have limited interaction with public adjusters and attorneys under close supervision.
Complies with timeliness, accuracy and service standards of the company.
Complies with the legal, statutory and regulatory requirements.
Maintains appropriate adjusters license and complies with continuing education requirements.
Identifies any questionable or potentially fraudulent activity.
Performs other duties as assigned. Other duties may be assigned.
Education and/or Experience:
Bachelor's degree is preferred. Consideration will be given for an Associate's degree, industry recognized designations (e.g. CPCU, SCLA, AIC), or a combination of education and equivalent experience.
1 year of claim handling experience
Florida DFS all lines adjuster license or ability to obtain
Computer experience in Microsoft Office Suite of programs (Word, Excel, Outlook). Experience working with office machinery: calculators, photocopiers, printers and scanners.
To perform the job successfully, an individual should demonstrate the following behaviors:
Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity.
Administrative Skills:Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers.
Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast-paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
Thinking Skills:Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team.
Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.
Excellent oral and written communication skills with a high degree of accuracy and completeness of information.
Ability to multi-task and be flexible according to staffing needs and work volume
Excellent interpersonal skills
Good customer service and listening skills for both external and internal customers
Ability to prioritize, plan and organize responsibilities
Ability to work independently
Team player who works well with a wide range of people
Ability to work in fast paced environment that is subject to frequent changes.
Other Abilities/Skills:Professional appearance, good hearing and speaking skills are required since telephone contact with the company's customers and vendors is frequent and extensive.
While performing the duties of this job, the employee is frequently expected to perform duties at a desk in an office environment. This involves sitting/standing at a desk and performing functions on a computer.
This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work performed. Duties and responsibilities of this position do not typically allow for a work from home option.