At American Addiction Centers, we take pride in our role as a national leader in addiction treatment. Together, we share a vision to revolutionize the care provided to the 20+ million adult Americans who need treatment for substance related disorders. To elevate the standard of care provided to our patients, we seek talented leaders, clinicians, and other healthcare professionals to join us in our efforts to provide exceptional clinical care. Our mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Through comprehensive and customized treatment plans, our research-based, empathetic care we instill hope that long-term recovery is attainable. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.
Reports to: Regional Manager, Business Development
FLSA Status: Exempt
Outreach Associates are responsible for building relationships with qualified referral partners in assigned territory, for the purpose of facilitating admissions to American Addiction Centers Treatment Programs.
Duties and Responsibilities:
to include but not limited to the following:
Identifies, builds, and maintains relationships with key referral partners. Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development. Manages all client related communication and CRM remotely, via AAC provided smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel will be required. Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Coordinators are measured monthly against companywide Key Performance Indicators. (KPI's). Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders. Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios. Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified. Builds and maintains productive interdepartmental relationships. Appropriate dress expected. Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline. Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline. Ability to assist clinical team with discharge planning identifying and contacting appropriate facilities for transfer of care when needed. Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus. Outreach Coordinators must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies. Qualifications
Certificates and Licenses:
Knowledge, Skills, and Other Abilities:
Ability to multitask
Ability to travel through an area covering multiple states
Ability to create reports outlining weekly visits
Knowledge of the substance abuse industry preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: stand, walk, sit, use hands, reach with hands and arms, and speak aloud or hear. The employee must regularly lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.
The noise level in the work environment is usually moderate.
American Addiction Centers