ADA Certification Administrative Assistant

JOB SUMMARY:

The ADA Certification Administrative Assistant is responsible for assisting the
Supervisor of ADA Certification with the coordination of applicant eligibility
for Access ridership under the ADA.

The ADA Certification Administrative Assistant is responsible to complete
clerical tasks and applicant communication related to the eligibility and
approval for transportation services at RTS Access. This position provides
support to the Supervisor of ADA Certification.

HOURLY RATE: $17.50

BENEFITS INCLUDE:

Staying Healthy: Medical, Dental, and Vision (Dental & Vision insurance are
currently free), Flexible Spending Account (FSA)
Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred
Compensation Plan, Basic Life and Accidental Death & Dismemberment (AD&D)
insurance, Group Specified Disease Insurance and Hospital Insurance
Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional
time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless
Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture &
Inclusion Council, Public Service Loan Forgiveness (PSLF), BJ's Wholesale Club
Discount, and more!

ESSENTIAL FUNCTIONS:

Monitor and respond to general inquiries and application requests.
Process incoming mail; review and direct to appropriate team member.
Notify applicants if application is incomplete and advise what is needed.
Generate 90-day and 60-day recertification reports and mail out initial and
follow-up notices.
Process Access replacement ID card requests from start to finish.
Perform tasks associated with the paratransit appeals process to include
committee and appellant notifications.
Maintain application files, from start to finish, including processing of
eligibility letters, printing Access ID cards and mailing of eligibility
documentation.
Maintain electronic customer information files in multiple systems.
Run regular reports and perform tasks associated with report results.
Process customer certification/recertification for visitors, temporary
service requests, and certain renewals.
General administrative duties, including filing, purging, etc.
Other duties as assigned

EDUCATION & EXPERIENCE:

Must possess a high school diploma or GED.
2-4 years of experience in a file clerk or administrative type role
preferred.
2 years of customer service experience preferred.
An equivalent combination of education and experience sufficient to
successfully perform the essential duties of the job such as those listed above.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

While performing the duties of this job, the employees is regularly required to
sit and use hands to finger, handle, or feel objects, tools, or controls. The
employee frequently is required to talk, hear and use a computer. The employee
is occasionally required to stand; walk; reach with hands and arms; and stoop,
kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION:

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to
equal opportunity for all, without regard to race, religion, color, national
origin, citizenship, sex, sexual orientation, gender identity, age, veteran
status, disability, genetic information, or any other protected characteristic.
RGRTA will make reasonable accommodations for known physical or mental
limitations of otherwise qualified employees and applicants with disabilities
unless the accommodation would impose an undue hardship on the operation of our
business.