Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Manager will be accountable for daily ongoing operational and administrative oversight of Activities through business process management and employee leadership. They will provide direct guidance for their activities and direct reports, while providing general oversight of all activities during their Manager on Duty shifts. They will partner with other mountain operations departments to ensure a seamless guest experience. The Manager will lead their teams through the implementation of activities operating procedures, ensuring exceptional service delivery, while ensuring a safe operating environment for guests and staff. This year round role will also include oversight of the winter activities operations at Breckenridge, including but not limited to the Gold Runner Coaster. This role will report to the Director of Summer Operations at Breckenridge.
Daily operational oversight of multiple activities ensuring a safe experience for both guests and employees.
Monitor and audit activity training processes and forms, Coordinate with area Team Leads to lead individual activity trainings. Distribute and train to Activities Department standards using the Activity Department Manual
Develop, maintain, and audit operational procedures and paperwork. Audit and assist with the maintenance of operating procedures, inspection logs and safety standards for employees and guests. Support initiatives through leadership, resort, and corporate direction.
Lead daily department meetings, address operations and guest service needs by setting clear goals and objectives for staff
Ensure continuing leadership and skill development feedback and exposure for Asst. Manager, Team Leads, and Leads within their area
Responsible for guest and employee safety and guest safety guiding awareness of compliance with state, federal, and industry regulatory operating requirements (ie. USFS, OSHA, ANSI, ASTM, ACCT, IAAPA, etc.)
Collective oversight and coordination between different activities to meet operational goals related to staffing and expense management that matches revenue goals
Oversight of Team Lead's, Lead's, and coordinator's processes of checklist completion, collection and audit
Work with their Leadership, Patrol/Medics, Lift Operations and other key departments to keep our facilities and equipment maintained and in working order and to develop a positive working environment within the activities department. Partner with all summer operations departments to react to operational needs due to increased/decreased guest flow, weather or operational modification
Work with Team Lead and Asst. Manager to perform progressive coaching and discipline conversations with staff according to protocol
Provide a connection with HR to ensure employee matters are handled appropriately in a timely manner in the department
At least 2 years of Guest Service Experience
Min. 2 Years previous leadership experience in a dynamic operational setting (Ski resort, theme park, amusement park, and attraction experience preferred)
Basic construction knowledge and able to use hand tools (wrenches, screwdrivers, etc.) as well as manual excavation tools (shovel, pick, etc.)
Effective communication skills with both guests and staff
Team player and leader
Ability and willingness to perform demanding physical labor
Must be able to stand for extended periods of time
Able to lift at least 55lbs
Willingness to work in a high alpine environment in all seasons.
Basic computer skills.
If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 158412