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Activities Director

Expired Job

WTS International, Inc. Apollo Beach , FL 33572

Posted 4 months ago

Overview

The Activities Director is responsible for coordinating programming that is unique and responsive to a community's residents. The Activities Director will serve as liaison with the community's home owner's association and property management company.

Responsibilities

  • Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template. Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations.

    Also reports any current or future concerns and, with Operation Director's approval, forwards recommended changes to the client. Submits all paperwork and financial reporting, including payroll, in accordance with WTS International policy. Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.

    Writes articles or press releases for the facility, when applicable. Creates a team of service providers to meet all aspects of professionalism and service demands. Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.

    Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule. Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.

    Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.

    Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines. Develops and plans a diverse calendar of enjoyable member programs and activities such as: fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable). Conducts new resident orientations including an introduction to the facilities, services, programs, policies, and procedures.

    Works with Sales and Marketing Department Staff to introduce prospective members to the facility's amenities and programs. Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.

    Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations. Works with the property management company to address resident questions and concerns. Reviews and discusses any client suggestions with Facility Manager at staff meetings.

    Prepares bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter. Maintains bulletin board(s). Maintains monthly inventory of supplies and equipment (towels, amenities, etc.). Other duties as assigned

Qualifications

  • Recreational Management/Marketing and Sales background Programming experience Degree in Recreation and/or Fitness preferred Excellent customer service skills Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent verbal and written skills Energetic, enthusiastic and motivational Effective leadership skills and a strong work ethic Proficient in appropriate computer skills and office equipment Ability to stand for long periods This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Ability to lift 25 lbs. Normal work hours: Varied to include nights, weekends, and holidays

Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.



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VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Overview The Activities Attendant will be responsible for assisting in the daily operations of the facility including: assisting residents with program registration, giving tours of the facility, assisting with program promotion and execution, and ensuring the highest levels of guest satisfaction are attained. Responsibilities * Ensures the "WTS Experience" for members and guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values; Standards and Expectations, and WTS' Brand Standards. * Adheres to policies of the facility and WTS International. * Presents professional appearance and attitude at all times and maintains a high standard of customer service. * Provides excellent customer service and helps monitor guest feedback encouraging resident use of comment cards. * Assists with the development and planning of a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, and social events. * Assists in the design, with use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations. * Assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board. * Reports any incident or accident to the Facility Manager on duty. * Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. * Provides emergency care and treatment as required until the arrival of Emergency Medical Services. Qualifications * Must be at least 18 years of age. * High School Diploma or GED * Effective leadership skills and a strong work ethic. * Excellent customer service skills. * Efficient, well organized, and able to handle a variety of duties simultaneously. * Creative in marketing, promotion, and programming. * Energetic, enthusiastic and motivational. * Professional manner, discretion, and appearance. * Excellent verbal and written skills. * Able to show initiative and make decisions. * Ability to follow routine verbal and written instructions. * Normal work hours: Varied to include nights, weekends, and holidays. * Ability to lift 25 pounds. Facility/Job Highlights WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force. WTS International, Inc. Apollo Beach FL

Activities Director

Expired Job

WTS International, Inc.