Hiring FT and PT which requires working rotating weekends.
Statement of Job:
The Activities Assistant will make a positive contribution to the lives of residents, and their families, by providing opportunities for meaningful engagement and interaction. The Engagement Coordinator will be responsible for supporting the Engagement Director in developing and implementing engagement programs geared towards meeting a variety of physical and cognitive needs with a balance of productive, leisure, self care and rest/spiritual activities, recognizing individuality and well being of each resident. The Engagement Coordinator will also promote a high level of customer service and respect through living out the Arbor Service Way vision and standards at all times
Characteristics, Responsibilities, and Duties
We build deep, personal and trusting connections with residents and family members, which allow opportunities to create meaningful moments that can enrich the health and spirit of our residents and their families.
Support the Engagement Director in collecting, maintaining and sharing resident life stories, interests and preferences
Assist in developing and implementing the community's activity programs as requested by the Engagement Director and as outlined in the Gem Level Programming Guidelines as well as individual engagement opportunities as needed
Work closely with the Engagement Director to involve and include all staff in leading and supporting gem level activities and individual engagement opportunities
Adhere to all norms associated with the Deep Connections standard
Our competent and compassionate employees deliver exceptional, responsive and individualized care to our residents.
Respond to resident and family needs promptly communicate any changes to appropriate supervisor
Adhere to all norms associated with the Resident Care standard
We listen to, learn from, and communicate with our residents, family members, and each other in a timely and honest manner.
Use PPA (Positive Physical Approach) in all interactions with residents, family members, visitors and co-workers
Support the Engagement Director in maintaining a system for communicating with each resident's family
Support the Engagement Director in maintaining a system to allow for electronic communication between residents and their families and friends
Assist in the production and distribution of the monthly newsletter and calendars as requested
Assist in the production and posting of daily calendars and other daily communication flyers as requested
Return all e-mails and voice mails within 24 hours
Adhere to all norms associated with the Communication standard
Everyone is welcomed with a warm and caring attitude and invited into a beautiful, comforting atmosphere, which reflects the Arbor family values.
Support the Engagement Director in decorating the community for holiday and special events
Assist with the design and maintenance of all bulletin boards and other areas of written, public communication within the community as requested
Maintain organization of activity/programming areas, including common areas where applicable, in a neat and orderly fashion and coordinate cleanliness with the housekeeping department
Assist in positively marketing the community's services to include:Reciting a 30-second commercial when prompted
We select employees who embrace the Arbor values. We provide consistent, thorough orientation and ongoing training in order to develop exceptional, tenured employees who have opportunities for growth and recognition.
Achieve required level of cognitive care training, using applicable skills in every interaction with residents, families and co-workers
Seek out and attend educational opportunities to continue to build personal and professional skills related to offering residents the best quality of life
Seek out opportunities and become a member of local or national organizations related to activities for seniors and/or dementia care
Any employee who receives a request or concern from a resident or family member will "own" that issue or concern until it is resolved.
Adhere to all norms associated with the Recovery standard
Culture and Accountability:
Our words and actions are inspired by our Arbor Values. We demonstrate through our daily behavior our deep commitment to the well-being of seniors.
We are each personally accountable for ensuring that in every interaction with residents, families, and co workers, our actions reflect "The Arbor Service Way."
Assist in developing and achieving goals that support the Gem Level Programming Guidelines as requested
Follow the schedule for yourself as set by the Engagement Director
Maintain community equipment in good condition and according to established processes
Be willing to drive community vehicles as requested to support activity programs
Be a positive supporter for change when the community introduces a new system, process or program
Follow all community procedures and policies, including those listed in the Orientation Handbook, and do your best to live out the Arbor Service Way and its standards each day
Adhere to all norms associated with the Arbor Culture and Accountability standards