Active Directory Services Lead

Caci International Inc. Dallas , TX 75201

Posted 2 days ago

Active Directory Services Lead

Req #: 129761

Location: Dallas, TX US

Job Category: Information Technology

Security Clearance: Public Trust

Clearance Status: Must be Obtainable

Job Description


CACI International, Inc. (CACI) has an immediate opportunity for an Active Directory Services Lead on a long-term opportunity providing mission-critical Enterprise IT Service Management solutions. He or she will work in a team atmosphere and serve as the Active Directory Services Lead and share responsibility for ensuring that technical performance and deliverables meet or exceed Service Level Agreements. The successful candidate will be able to manage complex performance-based program requirements involving multiple tasks. The position will be based in either the Dallas, TX or Oklahoma City, OK area.

Duties and Responsibilities:

  • Overall lead for Windows Active Directory Domain Administrator support team, providing timely and efficient support to assigned operations; coordinate day-to-day operations; applying security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors; creating and implementing the domain level security policies such as authentication mechanisms; password policies and rules; IPSEC policies; reviewing domain level rights and privileges and performs changes to the same as appropriate; and maintenance in a critical enterprise-class servers.

  • Collaborate in assessing current and expected Windows infrastructure needs; configuration; maintenance; optimization and documentation of Windows infrastructure.

  • Follow and apply configuration and security standards and policies within a defined Change Management process.

  • Assist with implementing solutions for hardware and software.

  • Implement common preventive maintenance practices for hardware and software.

  • Ensure that system improvements and changes are implemented correctly and completely; and monitor all effects of the modifications.

Education, Experience and Certification


Option 1

  • Education: A Bachelor's Degree with a major in Computer Science and/or Information Technology.

  • Experience: 5 years' experience leading complex projects in applications engineering.

  • Certification: Cisco Certified Network Associate (CCNA) with 2 years' experience holding certification

Option 2

  • Experience: 10 years' experience leading complex projects in applications engineering.

  • Certification: Cisco Certified Network Associate (CCNA) with 2 years' experience holding certification

  • additional relevant certification equivalent to Project Management Professional(PMP), Information Technology Infrastructure Library (ITIL) Expert, Information Technology Infrastructure Library (ITIL) Master, Certified Information Systems Security professional (CISSP), Cisco Certified Architect (CCA), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Professional (CCNP), Microsoft Certified Architect (MCA), Microsoft Certified Master (MCM), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), MCSD, Certified Professional Contract Manager (CPCM), or Certified Professional Logistician (CPL).

Option 3

  • Experience: 13 years' experience leading complex projects in applications engineering.

  • Certification: Cisco Certified Network Associate (CCNA) with 2 years' experience holding certification.

Preferred Qualifications:

  • Preferred FAA CIO experience

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Treasury Services Lead

Federal Reserve Bank

  Posted Yesterday

VIEW JOBS 5/25/2018 12:00:00 AM 2018-08-23T00:00 ORGANIZATION/POSITION SUMMARY: As part of the nation's central bank, the Federal Reserve Bank of Dallas is committed to strengthening the economy and our communities. At the Fed, you have the opportunity to become part of an important public service institution whose work touches lives across the globe. It's a big job and that's why we need talented, results-driven professionals who care about making a difference. The Treasury Services Lead position is primarily responsible for leading and monitoring a group of call agents and other staff members in a team format. The lead is also a part of the larger call center management team and contributes to the overall operations of the department and the staff. Hours will vary weekly among the leads as the department operates from 7am to 7pm. The Leads operate under limited supervision with additional operational and analytical responsibilities. JOB RESPONSIBILITIES: * Serves as a resource specialist dedicated to assisting call center team members with complex inquiries regarding products, policies, procedures and processes * Provides guidance to team members in diffusing escalated situations and unhappy callers * Identifies and participates in process improvements that would enhance customer service and improve efficiency. * Demonstrates leadership by developing and promoting staff relations, recognizing and resolving conflicts, prioritizing daily work-flow to achieve expected volume and ensuring adherence to virtual schedule * Distributes assignments when requested, identifies and participates in special projects, helps with enrollment data and the set up for temporary agents * Makes logical, and potentially quick, decisions when faced with various call center situations. * Monitors calls/activities as necessary to ensure that first-rate service is being provided to the customer and performance standards are being met * Identifies development opportunities using call monitoring data, and provides ongoing training, coaching and mentoring on an as-needed basis * Actively participates in training and meetings, and ensures team member compliance with all applicable Treasury guidelines and procedures * Assists in setting measurable goals and targets, and with holding staff accountable for meeting those goals, while ensuring compliance with guidelines and procedures * Coaches employees and agents on various issues * Monitors and documents agent schedule adherence and observable behaviors * Completes ad hoc projects and tasks timely as requested by management JOB REQUIREMENTS: * Organizational, time management and planning skills to assign work, meets completion dates and keeps the Call Center operating efficiently and effectively * Demonstrates strong leadership qualities; strong proven performance, attendance, and punctuality record * Familiar with current operational procedures and guidelines; ability to effectively use computer systems to perform assigned tasks * Maintains a professional demeanor and a high level of customer service, especially when handling call take overs/irate customers * Demonstrates openness to change, flexibility and adaptability; demonstrates accountability/responsibility, organizational skills, deadline oriented with a high level of accuracy * Strong interpersonal skills to provide leadership, coach, and motivate staff * Effective oral and written communication skills to keep staff well informed, conduct coaching sessions, complete ad hoc assignments and address/resolve conflict quickly. Ability to speak clearly and succinctly in a variety of communication settings. Can get the message across while achieving the desired effect * Strong analytical skills, makes logical, and potentially quick decisions that are best for the operation, sets staff expectations and holds them accountable * Seeks and evaluates opportunities to improve processes within the Call Center/department and expects staff to do the same * Strong team-building skills where ideas and suggestions are welcomed and encouraged * Ability to interpret and ensure consistent application of policies and procedures * Microsoft Office and Web-based applications skills COMPETENCIES: * Action Oriented - Readily takes on new challenges, steps up to handle tough issues * Collaborates - Works cooperatively with others across the organization to achieve shared objectives * Communicates Effectively - Effective in a variety of communication settings: one-on-one, small and large groups * Instills Trust - Models reliability and gains the confidence and trust of others through honesty, integrity, authenticity and honoring commitments * Courage - Steps up to address difficult issues with optimism and confidence, says what needs to be said * Demonstrates Self-Awareness - Seeks and acts on feedback, willingly admits and takes responsibility for mistakes and shortcomings, and gains insight from experiences * Ensures Accountability - Holds self and others accountable to meet commitments, ensures compliance with policies and procedures * Decision Quality - Actively seeks input from pertinent sources to consider all relevant factors, uses appropriate decision-making criteria and principles to make timely and well informed decisions, when necessary * Problem Solving - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems * Drives Engagement - Fosters a fair, positive, and motivating work environment by aligning work accordingly and ensuring employees feel their contributions are visible and valued * Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals EDUCATION & EXPERIENCE: * Minimum high school diploma required, Associates or Bachelor's degree in Business, Management or related field is a plus * Requires two years' experience in a related job, similar call center operations experience preferred * Experience with call center management and analysis tools and systems such as Avaya or Verint is required * Equivalent education and/or experience may be substituted for any of the above WORK HOURS AND CONDITIONS: * Ability to work any shift (and overtime if needed) in order to provide coverage to the Contact Center from 7am to 7pm * Occasional work during evening hours and on weekends may be necessary depending on workload and project schedules; 5% travel or less Notes: Employment is contingent upon the selected candidate passing a financial credit check. By federal law, this position requires that candidates fall within one of the following citizenship categories: (1) U.S. citizen, (2) U.S. national, (3) U.S. permanent residents who are not yet eligible to apply for naturalization, or (4) U.S. permanent residents who have applied for naturalization within six months of being eligible to do so. Federal Reserve Bank Dallas TX

Active Directory Services Lead

Caci International Inc.