Hilton Grand Vacations Orlando , FL 32801
Posted 1 week ago
Job Description
Activations Agent Job Description
Description -
Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.
Key Responsibilities:
Give the best guest experience that falls in line with our Mission, Vision and Values.
Call package holders to book travel dates, verify details, answer questions and follow up as needed.
Sell package upgrades that aligned with guest interest and inflence guest to book certain properites/location/months according to business needs
Meet performance standards for department metrics
Sales skills required for the reselling/upselling and saving of packages
Collecting of additional monies and fees associated with package
Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
Efficient in using multiple computer systems
Ensure the privacy and security of confidential information about our guest and company
Keeping accurate log of reservations on a spreadsheet
Why Team Members Like Working For Us:
Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off, Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program
Schedule Details:
Our Activations department works Monday
Agents will work one of three assigned shifts. 9:00 a.m.
5:00 p.m., 11 a.m.
7 p.m. or 1:30pm
9:30 p.m.
Paid training is provided for 4 weeks and is from 9:00 am
Qualifications
Qualifications -
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:
High School Graduate/GED
A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
2 years or more of strong customer service experience.
Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
Ability to multi-task and work in a fast-paced workplace
Timeshare/hospitality background preferred but not required.
Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Hilton Grand Vacations