About UsBehavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs.
Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome. Overview
The ACT/IDDT Team Leader is a key associate at Hope Network whose primary responsibilities include: Functioning as a member of a multidisciplinary team rather than an individual practitioner, an ACT / IDDT Team Leader is responsible for the Team meeting its performance targets set by the Leadership Team related to service provision, quality assurance, and fiscal viability.
This position plans, organizes, and directs service provision, protects the rights of persons served, allocates resources, assesses the progress of persons served, facilitates expanded program and community resources, and works with Clinical Program Director to develop and maintain budgets. The Team Leader supervises team members. The Team Leader has a high degree of personal integrity, generates positive energy, and makes a difference every day.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management.
1.Regular and predictable attendance is an essential requirement of this position.
2.Quality of Care Programming: Implement "Evidenced-Based Best Practice" program goals and objectives, creating a recovery model of progressive care and ensuring an adequate and focused treatment modality Consistently monitor progress towards established program goals and objectives and report results to supervisor monthly. Serve as the point person for funders on referrals/ intakes. Act as a liaison between the Team and the community, funding sources, and inter-departmentally within New Passages. Provide direct services to persons served for up to 50% of total hours worked. Perform typical duties and responsibilities of a team member, as described in the "Team Member Job Description". Ensure the staffing team represents multiple clinical and rehabilitation disciplines including but not limited to: psychiatry, nursing, social work, certified addictions professionals, vocational and/or employment personnel, and peer support counselors. Maintain a staffing to persons-served ratio in accordance with the contract. Psychiatrist, support staff program assistant, and peer counselor are not factored in when determining the 1:10 ratio, unless Peer Counselor is a QMHP. Provide clinical supervision and oversight. Develop staffing schedules, within a set parameter, which is address the needs of persons served and reflects optimal fiscal responsibility. Validate that clinicians meet their established service provision targets- prescribed number of authorized units of direct client contact hours per month. Make sure client services are billed and collectable. Distribute caseloads efficiently and effectively. Ensure Comprehensive Psychosocial Assessments are completed timely and that they identify medically necessary needs. Make certain that Treatment Plans are completed within 30 days and that they are developed by assisting persons served in setting goals linked to addressing identified medically necessary needs. Participate, as requested, in Person-Centered Planning meetings. Oversee the implementation of the persons' served Individualized Treatment Plans, evaluate effectiveness of Treatment Plan goals and interventions, and make recommendations concerning amendments, as needed. Monitor the provision of services to confirm that services engage the person served in problem solving and skill training. Ensure a psychiatrist is readily accessible to persons served and the clinician. Verify persons served are gaining access to community resources and social support networks. Maintain emergency crisis protocols according to accepted crisis intervention methods and techniques; coordinate with other services, as needed. Maintain on-call availability 24/7 each week and able to respond in emergency situations
3.Compliance: Oversee monitoring procedures to detect compliance problems Encourage personnel to confidentiality report suspected fraud and other improprieties without fear of reprisal. Take adequate steps to correct any identified compliance problems and prevent the recurrence of such problems in the future. Make certain clinicians conduct program functions in accordance with applicable law, statutes, and regulations.
4.Quality Assurance: Maintain comprehensive charts for all persons served. Monitor service activities of persons served through weekly review of charts. Review includes at a minimum: (1) ensuring service delivery is consistent with the Treatment Plan and (2) documentations execution adheres to funding sources guidelines Maintain quality assurance protocols evidenced by: facility records audit, physical facility audit, facility vehicle audit, chart audit, claims verification audit and external audit. Prepare for and facilitate internal and external audits. Likewise, ensure New Passages' Transparency Model of Practice is upheld. Transparency Model of Practice is being "Audit Ready" vs. "Getting ready" for an audit. It also means directness and openness. Compile performance data monthly and report quarterly against service delivery targets, budgetary targets, health & safety targets, and administrative targets. For indicator(s) below benchmark, submit to supervisor a time-limited and solution-focused plan for reaching and maintaining targeted outcome(s). Achieve minimally 98% on all quality audits.
5.Collaboration/ Coordination: Maintain quality assurance protocols evidenced by: facility records audit, physical facility audit, facility vehicle audit, chart audit, claims verification audit and external audit. Prepare for and facilitate internal and external audits. Likewise, ensure New Passages' Transparency Model of Practice is upheld. Transparency Model of Practice is being "Audit Ready" vs. "Getting ready" for an audit. It also means directness and openness. Compile performance data monthly and report quarterly against service delivery targets, budgetary targets, health & safety targets, and administrative targets. For indicator(s) below benchmark, submit to supervisor a time-limited and solution-focused plan for reaching and maintaining targeted outcome(s). Achieve minimally 98% on all quality audits.
6.Personnel Development: Recruit and provide direct supervision to a team and professionals. Provide cell phone number to each team member for 24/7 consultation availability. Facilitate routine daily clinical team meetings to structure service delivery and information dissemination. Ensure team meetings are documented. Call and/or facilitate emergency team meetings, as required. Intermittently accompany individual staff member to meet with persons served to access performance, give feedback and model alternative treatment approaches. As needed, meet individually, or as a group, with team members to provide direction regarding individual cases, outside routine team meetings. Set goals for own team, develop their capabilities, and maintain a high performance environment. o Performance: Provide clinical supervision to team members; document clinical supervision provided. Maintain good record keeping of personnel performance, review appraisal information with staff on consistent basis, aid staff in improving performance on current job, help staff in setting up and implementing job related plans and objectives, cross-train staff.o Coaching: Provide opportunities for staff development through conference attendance, monthly New Passages Train-the-Trainer In-Services and venues, as appropriate. Meet individually with employees on monthly basis. Communicate a positive attitude; create an environment for success; teach and guide staff rather than controlling them.o Team Building: Conduct monthly "staff team" meetings to address administrative business/ updates and to enhance team dynamics through team development activities. Clearly convey Team's purpose. Roles are shared to facilitate the accomplishment of tasks and feelings of group togetherness. Leadership is distributed. Problem solving, discussing team issues, and critiquing team effectiveness are encouraged. Team member resources, talents, skills, knowledge, and experience are fully identified, recognized, and used whenever appropriate. Cross-train staff. Monitor team member performance, provide employee counseling, and hold team member accountable to job expectations. Recommend discipline and termination of employee to Human Resource (Personnel), as appropriate.
7.Contract Negotiating Communicate to supervisor the program needs, including, but not limited to: physical plant, budgetary, and Evidenced-Based Best Practice service delivery. Maintain good relationships with funding source(s) and other key stakeholders.
8.Budget and Economic Management: Initiate the first draft of the program's annual budget, forecasting revenue generations and expenditures based on known utilization and realistic programming costs. Submit recommended Annual Budget Draft to supervisor Work with supervisor to forecast organization's annual cash flow by determining facility maintenance needs, equipment/furnishing acquisition, technology requirements (communication, computer, connectivity), and project expansion needs (hard and soft costs), as appropriate. Track weekly the revenue and expenditures budgeted line items, including personnel costs by monitoring FTE's budgeted and position numbers filled related to pay equity. Manage the revenue generation and expenditures to ensure budgetary fulfillment. Maintain weekly, 95% of projected service delivery targeted units for area of responsibility. Confirm service encounter documentation is complete and submitted on time. Ensure alternate funding source(s) are recurred through program-driven grant submissions and fundraising activities. Examples of such activities include, but are not limited to: identifying funding opportunities, writing and/or providing and overseeing routine donation solicitation and reporting. Consult with and apprise the supervisor on financial matters related to budget management issues.
9.Marketing Represent Hope Network New Passages and serve on community and civic associations, organizations, and panels. Maintain a professional demeanor.
10. Performs any other function deemed appropriate and assigned by the supervisor.
Educational / Talent Requirements:
1.Licensed MSW or RN
2.Exceptional team building skills.
3.Proficient in managing people (performance appraisals, coaching, development planning, ect.).
4.Vast knowledge of psychiatric disorders such as schizophrenia and bi-polar.
5.Knowledge of characteristics and conditions experienced by consumer population being served.
6.Knowledge of the laws and regulation of the Community Mental Health Care System and Medicaid.
7.Demonstrated proficiency in the areas of problem solving, decision making, influencing, conflict resolutions, creative sourcing, and analytical skills.
8.Knowledge of Evidenced-Based Best Practices, IDDT, and Motivational Interviewing.
9.Skillful in responding to environmental cues and proactively engaging in problem solving.
10. Able to respond in emergency situations.
11. Ability to work effectively with a wide range of constituencies in a diverse community.
12. Knowledge of negotiation and medication techniques.
13. Ability to solicit alternative funding sources through fundraising donations.
14. Knowledge of reimbursement service guidelines.
15. Leadership Skill & Team Building Skills.
Work Experience Requirements:
1.Five years of experience in related field.
2.Ability to schedule/plan work in advance and set effective and realistic timelines to meet goals.
3.Knowledge of or ability to learn, the use of technological advances that include, but is not limited to: Microsoft Office Suite (Word, Excel, PowerPoint), Internet, fax/copy machines, cell phones, etc.
4.Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.