ACT Support Specialist

The ACT Support Specialist serves as support to the ACT Program, working closely with staff to assist individuals with developmental and other disabilities in developing skills necessary to successfully transition to adult life. The Support Specialist assists in providing students with disabilities with on-site support, supervision and training when required.  Assists students in becoming active, wage-earning members of the workforce by generating positive employment opportunities and ongoing support.  The Support Specialist will work primarily at the Together Café at the Rowan University School of Osteopathic Medicine and will also perform many clerical functions for the ACT main office.

Travel will be required, as this position will work on both the Gloucester and Cumberland Campuses.

• Responsible for initial creation of prospect, applicant, and student records in the ACT electronic information system.

• Processes data entry of all types of admission applications (including electronic) and participation forms.

• Assists with general office functions, including but not limited to, in-person, on-line and telephone requests; assisting students at the admissions counter; filing of student applications and documents; bulk mailings, completing mail merges, and routine office procedures.

• Accurately responds to inquiry contacts and questions regarding the application process and assisting students in understanding the next step.

• Assists with all aspects of record-keeping and submission of billing and other information to state agencies as directed by the ACT Program Manager.

• Ensures that patrons of the café receive outstanding service by providing a friendly environment which includes greeting/serving customers, maintaining appropriate health and safety standards, having working knowledge of products, and demonstrating excellent business management skills.

• Works closely with RCSJ partners to ensure that the café is appropriately stocked and operated per the partner's and RCSJ's instructions.

• Provides assistance to and oversight of students working at the café while working to enhance their communication skills, technology proficiency, workforce readiness skills, civics, activities of daily living skills, healthy relationships and community-based interaction.

• Organizes and plans tasks and activities for students who are working at the café.

• Participates in the development of evaluation tools, and long and short-term objectives associated with student achievement and outcomes.

• Documents and maintains records of student performance as required by Rowan College of South Jersey and state and local agencies, as necessary.

• Demonstrates organization skills including differentiating tasks based on student need and presentation strategies to ensure student engagement.

• Provides employment training and support for individuals with disabilities at the worksite.

• Attends meetings and programs pertaining to ACT program and students, as necessary.

• Communicates and collaborates regularly with the Executive Director and ACT Program Manager, fellow instructors, and other staff to discuss progress, questions, and concerns as it pertains to student performance.

• Ensures compliance with all policies and procedures related to this assignment.

• Performs other duties, as assigned.

• Associate degree required; Bachelor's Degree preferred

• Minimum of 3 years' experience working with individuals with developmental and other disabilities, preferred

• Experience in food-service related to the assignment preferred

• ServSafe certified, or the ability to become ServSafe certified

• Excellent computer skills, including proficiency in all Microsoft Office applications including Word, Excel, and Access

• Experience with or ability to learn a food-service point-of-sale system

• Ability to work with discretion, maintain confidentiality, and exercise sound independent judgment

• Possess the ability to work well and communicate effectively with prospective and current students, staff, faculty, administration, and colleagues and community partners

• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, faculty, and staff and a commitment to a student-centered environment

• A strong commitment and knowledge of a comprehensive community college philosophy and a student-centered learning environment.

If certain conditions exist, this position requires you to have access to personal technological equipment and capabilities to perform your duties.COVID-19 vaccination is a requirement for all positions at Rowan College of South Jersey. New hires are expected to be fully vaccinated before beginning work at the College. For more information about RCSJ's vaccine requirements, visit the RCSJ Coronavirus Updates website for the latest information. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical activity of the position:

• Standing

• Walking

• Talking

• Hearing

• Repetitive motion of the wrists, hands, and/or fingers such as picking, pinching, typing

Physical requirements of the position:

• Light work- exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently

Visual acuity requirements of the position:

• The worker is required to have close visual acuity

Workplace conditions of the position:

• The worker is not substantially exposed to adverse environmental conditions.

Women and Minorities Encouraged to Apply

Affirmative Action/Equal Opportunity Employer

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.