ACS Triage Specialist

Position Summary

The ACS Department responds to non- life-threatening scenarios as unarmed first responder teams trained in behavioral health and social welfare issues. The ACS Triage Specialist answers incoming non-emergency phone calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information, and refer calls to the appropriate personnel; Manages requests from email referrals, 311 ticket referrals as well as in person referrals. Will work in a team setting while receiving training and coaching from various sources; perform other technical task related to the assigned area of responsibility. When appropriate will connect communities and residents with resources and connections to other divisions, departments and outside agencies.

This is a safety sensitive position subject to random drug/alcohol testing.

Work under potentially abusive, hazardous or emergency conditions.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited university or college; and

Five (5) years' experience in social services or health related field.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within 6 months from date of hire.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Successful completion of the initial training to include AFR CPR Certification, Motivational Interviewing, Scene Safety and Awareness, and Emergency Communication within six (6) months of date of hire or transfer date

Expertise in all ACS and Citywide policies within six (6) months of date of hire or transfer date.

Must have the ability to work flexible hours, including nights, weekends and holidays as required

Preferred Knowledge

• Operations, services and activities of social service and behavioral health programs

• Familiarity with public safety dispatch operations, radio operation, and multidisciplinary emergency response

• Pertinent Federal, State and local laws, codes and regulations

Preferred Skills & Abilities

• Plan, organize and coordinate the work in coordination with Community Safety or Behavioral Health Supervisors.

• Experience processing public service calls in a law enforcement or fire agency is preferred.

• Identify and respond to sensitive community and organizational issues, concerns and needs

• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals

• Interpret and apply Federal, State and local policies, laws and regulations

• Communicate clearly and concisely

• Establish and maintain effective working relationships with those contacted in the course of work

• Perform the essential functions of the job with or without reasonable accommodation