Acquisition Office Manager

H&R Block, Inc. Nappanee , IN 46550

Posted 3 weeks ago

Job Description:

An Acquisition Office Manager is responsible for the daily management, integration, and performance of a recently acquired H&R Block tax office, serving as the front-line manager responsible for office growth, leadership and development. Owns the implementation of the office-level operating/business development plan and office growth targets. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. Responsible for ensuring outstanding client service is maintained while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing and customer service. Responsible for supervision of all tax office associates and for coaching associates to get desired results to improve the client experience and achieve client retention targets.

The Acquisition Office Manager is responsible for:

  • Managing the client experience

  • Managing staffing and office logistics

  • Leading people

  • Recruiting and retaining office staff

  • Coaching and elevating performance

  • Engaging and developing talent

  • Training and lending expertise

Other duties as assigned

Minimum Qualifications

Education:

High school diploma or equivalent, and meeting all continuing education requirements of the position.

Skills and Experience:

  • Ability to demonstrate strong leadership skills.

  • Strong verbal and written communication skills, and the ability to effectively communicate in person.

  • Strong customer service skills to ensure an outstanding end-to-end client experience.

  • Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.

  • Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.

  • Demonstrated aptitude for business plan execution and desire to grow the business.

Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.


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Acquisition Office Manager

H&R Block, Inc.